Blackboard Application Support Specialist

Description

Our client in higher education is looking for a Blackboard Application Support Specialist on a 3 month contract. The consultant will provide temporary operational support for the Educational Technology team by monitoring, resolving or escalating educator and staff requests and following guidance to update accounts and content in learning technology systems.
Primary responsibilities include:
Responding to and triaging requests submitted by end users through the support email inbox.
Providing operational support and troubleshooting for Blackboard Learning Management System (LMS), Portfolio, and Echo
360 video hosting.
Assisting with account and course/organization creation and administration in Blackboard and other learning systems
Updating and developing user-facing documentation, user guides, and help desk knowledge base resources.
Providing basic faculty support and educational technology guidance, escalating complex instructional design or support requests.
Submitting help desk tickets and communicating with vendors (e.g. Blackboard) for issues. Coordinating with other technical staff as needed.
Critical Responsibilities
Blackboard, Portfolio, and Echo
360 operational support and troubleshooting.
EdTech inbox coverage.
Faculty/coordinator/Teaching Assistants support for educational technology systems.
Blackboard course setup and administration under guidance from EdTech team.
Documentation updates for immediate needs only to support faculty and staff

Candidate must be local to the NYC metro area and be onsite 3x week.
Candidate must be a strong go-getter, be able to figure things out on their own, and have prior Blackboard support experience. Should be able to provide clear and concise instructions to users when guiding them how to use the platform or troubleshoot issues.

This is a Contract position based out of New York, NY.

The pay range for this position is $35.00 – $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in New York,NY.

This position is anticipated to close on Aug 14, 2026.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.