Specialist, IT

Work setting: Hybrid, 3 days in the NYC Office

The total compensation range for this role is between $92,000 - $108,000. This range is inclusive of a performance-based bonus, which is based on both team and individual performance, and is paid out annually. Our salary ranges are determined by location, work experience, and the role.

With more and more refugees displaced around the world for longer periods of time, businesses play a critical role in helping refugees integrate economically in their new communities. The Tent Partnership for Refugees was launched in 2016 by Hamdi Ulukaya, the CEO and founder of Chobani – a multibillion dollar food company in the U.S. – to mobilize leading businesses to help connect refugees to work.

Today, Tent is a global network of over 500 major companies committed to hiring, training, and mentoring refugees. Find out more t.org.

Tent is seeking a highly motivated, hands‑on, and service‑oriented IT professional to join our global team. The Specialist, IT will provide day‑to‑day technical support to employees working across multiple locations and time zones, helping ensure that devices, systems, applications, and collaboration tools operate effectively and securely.

In this role, you will provide onsite and remote Tier 1 and Tier 2 support, troubleshoot hardware and software issues, administer Microsoft 365 tools, assist with user onboarding and offboarding, and support Tent’s device and access‑management processes. You will also help maintain accurate IT documentation, coordinate with external vendors, and support basic cybersecurity and data‑protection practices.

The ideal candidate combines strong technical and problem‑solving skills with excellent customer service, clear communication, sound judgment, and the ability to support both technical and non‑technical colleagues in a fast‑paced, highly collaborative environment.

• Provide onsite and remote Tier 1 and Tier 2 technical support to employees across Tent’s global offices.
• Troubleshoot hardware, software, connectivity, authentication, printing, and business‑application issues.
• Support Windows and macOS computers, mobile devices, peripherals, and other endpoint technologies.
• Provide clear, user‑friendly guidance and training to employees.
• Support conference‑room technology, virtual meetings, video‑conferencing platforms, and presentations.
• Escalate complex technical issues to the appropriate internal or external support provider.

• Perform day‑to‑day Microsoft 365 administration, including user‑account support, license assignments, group membership, and service‑access troubleshooting.
• Support Exchange Online, Outlook, Teams, SharePoint, One Drive, and other Microsoft 365 applications.
• Assist with shared mailboxes, distribution lists, calendar permissions, Teams membership, and approved access requests.
• Support user onboarding and offboarding by configuring accounts, devices, permissions, and software access.
• Maintain accurate records of access changes and ensure that required approvals are documented.

• Configure, deploy, maintain, and replace laptops, mobile devices, and related equipment.
• Support device management through Microsoft Intune, including enrollment, compliance checks, updates, patching, and monitoring.
• Maintain accurate device and software inventories.
• Help with equipment procurement, shipping, retrieval, and vendor coordination.
• Support technology‑refresh initiatives, office moves, new‑location setups, and other IT projects.
• Help monitor system performance, backups, software updates, and basic network stability.

• Assist with phishing reports, suspicious‑email triage, account lockouts, password resets, multi‑factor authentication, and other user‑access issues.
• Support endpoint‑security activities, including device‑encryption checks, operating‑system patching, malware‑response tasks, and endpoint‑protection alerts.
• Follow least‑privilege and access‑management practices when processing access requests.
• Help educate employees on phishing awareness, safe computing, secure…