Senior Cloud Architect (Network & SRE

Location:

USA Remote Status: 100% remote

Live Person (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named Live Person the #1 Most Innovative AI Company in the world.

Position Overview As the Senior Cloud Architect (Network & SRE), you will serve as a senior technical lead bridging the gap between advanced cloud networking and site reliability engineering. You will be responsible for designing, building, and maintaining the network architecture that powers our global platform on GCP. This role is ideal for a US-based expert with a deep background in both networking and Dev Ops, focused on ensuring high availability, performance, and security across our distributed systems.

You will collaborate closely with our SRE and platform teams to drive network optimization and reliability as a core component of our infrastructure strategy.

• Design, deploy, and manage scalable and resilient GCP network architectures, including VPCs, Interconnects, Load Balancing, and DNS.
• Lead the implementation of Infrastructure as Code (IaC) for networking components using Terraform to ensure consistency and automation.
• Partner with the SRE team to solve complex connectivity, latency, and performance issues across our global microservices architecture.
• Implement and manage network security policies, including firewall rules, VPC Service Controls, and IAM roles.
• Optimize cloud networking costs through traffic analysis and architectural efficiency improvements.
• Drive reliability engineering principles within the network domain, including capacity planning, error budget management, and monitoring/alerting improvements.
• Collaborate with engineering teams to onboard services, ensuring they meet networking and reliability standards.

• 10+ years of experience in Cloud Architecture, Network Engineering, or SRE/Dev Ops roles.
• Deep expertise in Google Cloud Platform (GCP) networking (VPC, Cloud Interconnect, Load Balancing, Service Networking).
• Strong background in Dev Ops practices and Infrastructure as Code (IaC) using Terraform or similar tools.
• US-based residency.
• Working knowledge of scripting (Python, Go, or Bash).
• Strong understanding of distributed systems, Linux/network troubleshooting, and modern observability practices.
• Excellent ability to lead technical strategy and collaborate across teams to solve complex infrastructure challenges.

The salary range for this role will be between $150,000 to $160,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

• Health & Wellbeing Medical, Dental, and Vision Insurance:
  Comprehensive plans to support your health needs.
• Wellness Resources:
  Access to wellbeing resources and programs including our EAP plan.
• Health & Mental Support:
  Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
• Financial Security & Growth 401(k) Retirement Plan:
  To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA & FSA Plans:
  To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP):
  Participate and receive a discount on company shares, allowing you to directly share in Live Person's success and growth.
• Additional Insurances:
  Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental…