Seasonal Desktop Support Technician

We're looking for a seasonal IT support technician to help our team during our busy holiday season. This position is on-site at our Brooklyn Army Terminal location in Brooklyn, NY. This is a hands-on position with a mix of warehouse equipment support and basic help desk/desktop troubleshooting.

Previous professional IT experience is not required, but candidates should have a basic understanding of computers and be comfortable troubleshooting common computer issues. Training will be provided for our specific equipment and systems.

• Replace, set up, and troubleshoot warehouse shipping scales
• Troubleshoot Zebra thermal label printers used throughout our warehouse and shipping operations (training provided)
• Troubleshoot HP business-class printers, including common printing, connectivity, paper, toner, and hardware issues (training provided)
• Provide basic Windows computer troubleshooting, including hardware, software, login, peripheral, and connectivity issues
• Perform basic network troubleshooting, including wired and Wi‑Fi connectivity issues
• Set up, deploy, replace, and move desktop computers, monitors, printers, and other IT equipment
• Respond to employee IT support requests and help resolve common technical issues
• Escalate more complex problems to senior IT staff when needed
• Assist with IT equipment inventory, organization, and other hands‑on IT projects as needed

• Able to regularly lift and move equipment weighing approximately 30 to 50 lbs
• Comfortable working in both office and warehouse environments
• Able to move, install, and replace computer, printer, and shipping equipment as needed

• Basic understanding of computer troubleshooting is required
• Comfortable working with Windows computers and common computer hardware
• Able to work through basic technical problems and identify when an issue needs to be escalated
• Comfortable learning how to troubleshoot printers, shipping scales, and other warehouse technology
• Dependable and comfortable working independently when needed
• Good communication and customer service skills
• Previous help desk, desktop support, or IT experience is a plus, but not required

• 40 hours per week
• September through Thanksgiving:
  Standard Monday through Friday weekday schedule
• Beginning Black Friday through mid‑January:
  Holiday support schedule
• Primary shift will most likely be 2:00 PM to 8:00 PM
• One weekend shift per week during the holiday period
• Schedule will be adjusted as needed to maintain approximately 40 hours per week
• Some schedule flexibility may be required during our busiest holiday weeks

• Competitive hourly wage $25 an hour
• A fun, casual work atmosphere where creativity is celebrated.
• A generous 40% discount on our products — treat yourself!

Uncommon Goods partners withindependent makers and small businesses to offer a wide and constantly evolving assortment of original, creative products.

We are built on better business practices and committed to having a positive impact. Learn more here .

The best part of Uncommon Goods is us—our team. We've been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is.