Vocca — AI Deployment Lead

Vocca — AI Deployment Lead

Type
:
Full-time | On-site (NYC, min 3 days/week) | New York City, NY
Compensation
: $110,000–$180,000 base + variable comp tied to upsell (~$200K personal quota)
Hiring count
: 1
Visa sponsorship
:
None available
Reports to
: CEO

Vocca builds AI voice agents for healthcare, automating appointment scheduling, inbound call handling, and patient-provider communication so clinical staff can focus on care. The company has strong product-market fit in France, where it serves 600+ practices (3,500+ providers) with 22x year-over-year growth, and is now entering the US market from its New York office. It has raised a $5.5M seed round and is already signing its first US logos.

Founded: 2024 | Team size: 11–50 | Total funding: ~$5.5M seed Industry: Healthcare / AI voice agents

Website: vocca.com Office:
New York City, NY

• Founding ownership
  :
  First US post-sale hire — build the implementation/deployment/CS/expansion function from zero, reporting directly to the CEO.
• Proven traction, greenfield US
  : 22x YoY growth and 600+ practices in France, now expanding into the US with fresh seed funding and first logos already signed.
• Scope and upside
  :
  Own net revenue retention, carry an upsell quota with variable comp, and grow the function into a three-person team by year-end.

Derived from the role brief on the Contrario page; intake video was not transcribed.

• Founding post-sale operator owning everything after the sale: implementation, deployment, customer success, and account expansion.
• Greenfield seat — no US ops playbook exists yet; reports directly to the CEO and sits at the center of US retention/growth.
• Primary performance metric is net revenue retention
  ; carries a personal upsell quota (~$200K).
• Year-one success: roughly $1M ARR deployed and in production across US accounts, plus a documented, replicable onboarding process handed off.
• Builds the US ops function from the ground up and grows it to three people by year-end
  .
• Must be technical enough to configure, integrate, and go live independently (no engineering degree required); works with AI integrations and no-code tooling.
• Body "must-haves" beyond the sidebar Requirements to score against: strong client-facing presence/communication with practice operators and clinical staff; highly organized, logical, strong problem-solver able to own a portfolio and run multiple work streams at once.
• NYC in-person minimum 3 days/week (ideally
  5). No visa sponsorship.

A founding operator who owns the full post-sale lifecycle for Vocca's first US customers — implementation, deployment, customer success, and expansion — building the US ops function from scratch.

• Own the full post-sale lifecycle for US customers: configure and deploy signed accounts into production, drive time-to-go-live, and maintain a high successful-deployment rate.
• Serve as the primary point of contact for customer success, support, and account management so sales stays focused on new business.
• Drive retention and expansion (upsell and cross-sell) against a personal upsell quota; net revenue retention is the core metric.
• Build and document a replicable US onboarding and deployment playbook covering configurations, processes, and best practices.
• Develop deep product mastery to configure and go live independently, including working with AI integrations and no-code tooling.
• Hire and lead a small ops team as the customer base grows, targeting three people by year-end.

Tech stack
: AI voice agent platform, product integrations, no-code tooling; exposure to AI coding tools (e.g., Claude Code, Codex) a plus.

• 3 to 5 years in deployment, implementation, or customer success
• Technical product orientation, no engineering degree required
• Entrepreneurial mindset, operates without a playbook
• NYC in-person, minimum 3 days per week
• Healthcare or early-stage SaaS background a plus

• Entrepreneurial DNA, has built something
• Palantir-style deployment or forward-deployed ops background
• Healthcare or AI deployment experience
• Background at a high-caliber technology organization
• Strong educational background
• Understands workflows, can…