Advisory Specialist I, FedRAMP

Location:

New York, New York, United States;
Washington, District of Columbia, United States

The Services team has unrivalled expertise across corporate governance, audit, risk, compliance, and regulatory environments in many sectors. They have the scale and reach to deliver significant changes smoothly, leveraging solution design and delivery to provide global, dynamic, flexible, and reliable outcomes with lasting results. Their vision is to partner as trusted advisors, working in joint teams that complement client strengths with the right mix of talent.

An Advisory Specialist I is an early‑career consultant in the Services team who supports delivery of audit, risk, and compliance solutions for clients. They assist with discovery and requirements capture by reviewing client documentation and helping lead discovery workshops to understand current processes and needs. Guided by senior advisors, they translate requirements into technical design documents, configure and iterate Diligent One prototypes, deliver enablement training, maintain issue logs, and follow the standard project methodology to deliver on time and in scope.

• Utilize your product and domain expertise to deliver customer requests and create a delightful customer experience.
• Be responsible for the timely and quality delivery of the services requested by customers.
• Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately or routed the request to the correct teams.
• Document and maintain the standard operating procedures for performing the customer‑specific request.
• Consult with the global implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product.

• Ability to effectively engage customer personnel in solution discussions to resolve issues regarding compliance, vendor management, information security and/or risk management requirements and goals.
• Ability to work as part of a team to deliver in tight time frames and respond quickly in an ever‑changing environment.
• Experience with CMMC and NIST frameworks.
• Experience in Microsoft Office, especially Microsoft Excel.
• 2-3 years of experience in an internal or external client‑facing or consulting role.

• Undergraduate degree in a relevant area (Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS).
• Experience with GRC and/or analytics tools.
• Experience in a platform‑based product/solution.

$56,000 - $71,000 USD

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
• We have teams all over the world. Though headquartered in New York City, we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

This role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be…