Associate Director - Industry Advisory

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Inviting applications for the role of Associate Director - Industry Advisory

We are currently seeking a Service Now Presales Architect to support our Service Now solutions and consulting services teams. In this role, your primary responsibility will be to support the Sales team during the sales cycle, demonstrating the various modules of the Service Now platform to prospective customers on a very deep technical level. The role will also involve designing the architecture for solutions built in Service Now, selecting the most appropriate modules from the Now platform for each use case, building and demonstrating of custom presentations, holding workshops and running short proof of concept programs.

As a Service Now Presales Architect, you will be responsible for providing presales technical account management and functional support to prospective customers and partners while ensuring customer satisfaction with minimal supervision. You will be a key asset to the Sales team to articulate our value proposition to prospective customers.

• Demonstrate expertise in core Service Now modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc
• Demonstrate Experience with presenting Service Now solutions to clients in a value‑led approach. Case study would be provided for round 2.
• Assist the Sales personnel in the qualification of customer needs and performing pre demo needs analysis.
• Assess the customer's strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite.
• Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions.
• Evaluate Service Now products and solutions that might improve or enhance services provided, while aligning and working closely with onshore Service Now leadership.
• Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc.
• Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients using Service Now.
• Hands‑on experience creating demos, and ability to demonstrate Service Now products and technologies effectively to audiences of varied technical knowledge.
• Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.
• Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.

• Experience in the IT industry
• Technical experience with the Service Now platform
• Deep understanding of Service Now platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, Sec Ops, Finance and Supply Chain etc.)
• Worked in presales environments with experience on large scale Service Now bids
• Experience supporting a Sales team to win new business in new and existing accounts
• Excellent customer facing, presentation and communication skills (written and verbal)
• Good business…