Manager, Performance & Insights - The Orchard

About The Orchard

The Orchard is a leading global music distributor and Artist & Label services company operating in 50+ markets worldwide. The Orchard empowers creators and businesses to grow and adapt in the dynamic global music industry. We specialize in being artist focused, blending industry expertise and technology, leveraging data to drive success, and providing streamlined digital and physical distribution solutions. The Orchard’s comprehensive artist & label services offerings include marketing, sync licensing, premium video services, transparent data analysis, advertising, rights management, radio promotion, D2C, and more.

The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.

We are seeking a highly analytical and detail-oriented Manager to support performance reporting and insights across Digital Operations, Rights Management, and Content Integrity. This role will be responsible for executing a consistent KPI and SLA reporting framework, delivering clear and actionable insights, and supporting both structured reporting and ongoing analytical needs across the organization.

The ideal candidate combines strong technical skills with operational judgment, and is comfortable balancing recurring reporting, dashboard development, and ad hoc analysis to support business decision-making.

• Office- first role, in office 4 days a week.
• Lead the execution of performance reporting across Digital Operations, Rights Management, and Content Integrity, ensuring accuracy, consistency, and scalability.
• Develop and manage standardized KPI and SLA reporting, providing consistent visibility into operational performance and client support metrics.
• Manage recurring performance reporting and review cadence (weekly/monthly reviews), enabling cross-team visibility, alignment, and accountability.
• Aggregate and analyze data across teams to create a unified view of operational health, identifying key trends, risks, and anomalies.
• Translate data into clear, actionable insights for leadership and stakeholders, highlighting key drivers and areas requiring attention.
• Partner with team leads to contextualize performance trends and support follow‑up tracking on key issues.
• Deliver both standardized and ad hoc reporting, balancing structured performance reporting with responsive analytical support to meet evolving business needs.
• Build and maintain dashboards and data visualizations (e.g. Looker, Sigma) to enable effective self‑service where appropriate.
• Ensure data integrity, consistency, and reliability through ongoing validation and quality checks.
• Maintain documentation of KPIs, definitions, and reporting processes to reinforce standardization across teams.

• 3+ years of experience in performance analytics, business operations, or data‑driven operational roles.
• Strong understanding of KPI development, SLA tracking, and performance reporting.
• Advanced proficiency in Excel and data visualization tools (e.g. Looker, Sigma); strong SQL proficiency required for data extraction and analysis.
• Proven ability to synthesize complex data into clear, actionable insights for non‑technical stakeholders.
• Strong communication skills with the ability to present findings in a clear and structured way.
• High attention to detail with a commitment to data accuracy and integrity.
• Experience working cross‑functionally and supporting multiple stakeholder groups.
• Ability to manage multiple priorities in a structured, proactive manner within a fast‑paced environment.
• Knowledge of music metadata, digital distribution, or DSP ecosystems is preferred.
• Proficiency in Google, Apple, and Microsoft applications.

• Experience supporting operational reporting in a centralized or multi‑team environment.
• Experience working with a record label, distributor, and/or digital service content management systems (e.g. iTunes Connect, You Tube CMS, Spotify for Music Providers).
• Background in establishing reporting cadences or operating rhythms within global teams.
• Fluency in a second language.

• You join an inclusive, collaborative and global community where you have the…