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Senior Service Analytics & WFM Lead
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-20
Listing for:
Monzo
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Monzo is seeking a Senior Service Analyst for a 12-month fixed-term contract to optimize customer operations staffing. You will own data-driven insights, build independent MI and Looker dashboards, and automate processes to support executive decision-making.
You will contribute to executive reporting, feature dynamic burndown plans, and collaborate with Global Ops to align performance expectations across domains.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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