System Analyst, eClinicalWorks (eCW

Job Summary

Title: eClinical

Works (eCW) System Analyst

Position Overview: The eClinical

Works (eCW) System Analyst manages healthcare technology projects, ensuring they support organizational goals, comply with regulations, and are delivered on schedule. This role implements, optimizes, and supports the eCW EHR system while collaborating with clinical, operational, and revenue cycle teams to improve workflows and maintain compliance.

System Configuration & Optimization:

• Configure, build, and maintain eClinical
  
  Works (eCW) modules including ambulatory workflows, order sets, templates, smart forms, and clinical documentation tools.
• Optimize workflows to enhance provider efficiency, increase patient throughput, and improve documentation quality.

Implementation & Upgrades:

• Lead and support eCW implementations, upgrades, and enhancements.
• Coordinate with stakeholders for requirements gathering, testing, and go-live support.
• Manage system changes using structured change management processes.
• Collaborate with providers, clinical leadership, revenue cycle teams, and IT infrastructure and integration teams.
• Act as a liaison between technical teams and clinical users.

User Support & Training

• Provide Tier 2/3 support for eCW-related issues.
• Troubleshoot system, interface, and workflow issues.

Integration & Interoperability

• Support integrations with labs, radiology, pharmacies, and third-party systems such as telehealth, billing, and patient engagement tools.
• Work with APIs, HL7 interfaces, and data exchange processes.

Data & Reporting

• Develop and maintain reports using eCW reporting tools.
• Ensure data integrity, accuracy, and consistency.
• Support quality reporting, regulatory compliance, and operational analytics.

Collaboration

• Work closely with providers, clinical leadership, revenue cycle teams, and IT infrastructure and integration teams.
• Act as a liaison between technical teams and clinical users.

Required Qualifications

• Bachelor’s degree in healthcare IT, Information Systems, or related field.
• 3–5+ years of experience supporting eClinical
  
  Works (eCW).
• Strong understanding of clinical workflows.
• Strong understanding of ambulatory EHR systems.

Preferred Qualifications

• eClinical
  
  Works certification (preferred).

Experience with:

• HL7 interfaces / API integrations.
• Revenue cycle workflows.
• Telehealth and patient engagement tools.
• Knowledge of regulatory programs (MIPS, HEDIS, etc.).

Additional Skills and Experience

• Proven experience managing cross-functional teams and vendor relationships.
• Excellent organizational, problem-solving, and multitasking skills.
• Proficiency with project management tools (MS Project, Smartsheet, Jira, Asana) and documentation tools (Confluence, Visio).
• Exceptional communication skills with the ability to tailor messaging for clinical, technical, and executive audiences.

Educational Requirements

• Bachelor’s degree in healthcare administration, Information Technology, Business Management, or related field.
• PMP, CSM, or equivalent project management certification.
• Experience with healthcare data analytics and reporting.
• Familiarity with Agile, Waterfall, and hybrid project methodologies.

Essen Healthcare is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees.