SCA EDI Helpdesk Tech-Senior

SCA EDI Helpdesk Tech-Senior

SCA EDI Helpdesk Tech-Senior

Location:

This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

* Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Wellpoint Federal, a subsidiary of Elevance Health, brings deep industry expertise and healthcare service capabilities to support federal programs. The organization delivers solutions across claims administration, data, and care delivery to help address complex challenges and improve health outcomes for federal populations.

The SCA EDI Helpdesk Tech Senior is responsible for providing process support to trading partners of electronic data interchange (EDI) transaction processes by front line phone and email support.

How you will make an impact:

• Responds to EDI inquiries and/or requests for assistance from customers.
• Identifies, investigates and researches questions and problems with first call resolution, call back or refer to other associates for assistance as needed.
• Stays current on updates to software in use, changes in electronic file formats, or in regulations that impact the exchange of data.
• Assists in department initiatives to improve performance, produce reports, and introduce system enhancements.

Minimum Requirements:

• Requires a high school diploma or GED and a minimum 3 years of claims processing, customer service, or para-technical helpdesk support experience; or any combination of education and experience which would provide an equivalent background.
• This position is part of our Wellpoint Federal division which, per CMS TDL 190275, requires foreign national applicants meet the residency requirement of living in the United States at least three of the past five years.

Preferred Skills, Capabilities and Experiences:

• Familiarity with Medicare and other clearinghouse terminology strongly preferred.

For candidates working in person or virtually in the below locations, the salary
* range for this specific position is $21.27

Location(s):
Maine and New York

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations.

No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.