ServiceNow Solution Architect

Location: New York

Description:
Our client a global law firm is looking for a Service Now Solution Architect to provide strategic technical leadership for the design, development, integration, and ongoing operation of Service Now platforms across the Firm. You will partner with business stakeholders, security, infrastructure, and support teams to deliver robust, scalable Service Now solutions that streamline workflows, improve service delivery, and meet the firm's rigorous confidentiality and compliance standards.

This role demands deep expertise in Service Now architecture, strong consulting abilities, and the capacity to translate complex business requirements into elegant, automated solutions.
Essential Duties and Responsibilities:
Provide on-site and remote escalation support in a 24/7/365 environment.
Define, document, and evolve the Firm's Service Now architecture, ensuring alignment with enterprise standards, security policies, and business objectives.
Lead end to end design, configuration, and deployment of Service Now modules (ITSM, ITOM, HRSD, CSM, Sec Ops, etc.), including custom applications, integrations, and workflow automations.
Design and implement secure integrations between Service Now and legacy systems (e.g., Active Directory, LDAP, SCCM/MECM, legal applications, VPN, endpoint management tools) using REST/SOAP APIs, MID Server, and Integration Hub.
Establish and enforce best practices for change management, release management, and configuration control within the Service Now ecosystem.
Monitor platform health, conduct capacity planning, and proactively resolve performance bottleneck to guarantee 24/7/365 availability for critical legal and business services.
Partner with legal practice groups, security, infrastructure, and support teams to gather requirements, translate them into functional specifications, and ensure successful delivery.
Produce comprehensive architecture diagrams, solution designs, configuration guides, and compliance reports; maintain accurate records in the firm's ticketing and change management system.
Identify gaps in existing Service Now processes, propose enhancements, and drive adoption of new platform capabilities (e.g., AI driven insights, Flow Designer, Predictive Intelligence).
Knowledge, Skills, and Abilities Required:
Deep hands on experience designing, configuring, and administering Service Now platforms; certifications such as CSA, CSS, or CSM highly preferred.
Proficiency in Service Now scripting (JavaScript, Glide Record, UI Policies, Business Rules) and building custom applications, UI pages, and widgets.
Strong integrating Service Now with enterprise tools (Active Directory, Microsoft Endpoint Configuration Manager, Ivanti, VMware/Hyper V, legal applications like iManage, Carpe Diem, Litera).
Skilled in Flow Designer, Integration Hub, and Power Shell/CLI automation for cross platform orchestration.
Solid understanding of networking, DNS/DHCP, PKI, and cloud/on premise hybrid environments.
Ability to lead complex, time critical implementations, manage dependencies across multiple groups, and communicate status to leadership.
Excellent written and verbal skills; capable of translating technical concepts for both technical and non technical audiences.
Collaborative mindset; willing to share knowledge, successes, and lessons learned across the organization.
Understanding of data sensitivity in a law firm context and commitment to maintaining confidentiality, integrity, and availability of Firm systems.
Strong problem solving abilities, independent judgment, and meticulous attention to detail.
Education and Experience:
Bachelor's degree in computer science and/or Information Systems or equivalent experience required.
Minimum 5 years of experience architecting, implementing, and managing Service Now solutions in a large scale enterprise environment.
IT experience focused on desktop management and legal applications management.
Law Firm experience preferred.
Project Management experience (PMP, Agile, Scrum) is a plus.
Skills
Service Now, Architecture, Development, ITSM, ITOM, Legal experience, Service Now certifications
Top Skills Details
Service Now, Architecture, Development, ITSM, ITOM
Additional Skills & Qualifications
Service Now certifications are highly preferred.
Candidates must have strong communication skills.
Experience Level
Expert Level
Job Type & Location
This is a Permanent position based out of New York, NY.
Pay and Benefits
The pay range for this position is $140000.00 - $150000.00/yr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Medical, Dental, 401k, vacation, sick time, paid holidays
Workplace Type
This is a hybrid position in New York,NY.
Final date to receive applications
This position is anticipated to close on Aug 31, 2026.

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