Information Technology Field Technician

IT Systems, Network & Field Service Technician

London Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions.

From its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands.

We are seeking a IT Systems, Network & Field Service Technician to help manage and support the technology infrastructure across our stores and corporate offices.

This position will work as part of an established IT team that includes application development and field‑service resources. The primary focus of this role will be systems administration, network administration, telecommunications, infrastructure support, and technology operations
, while also providing hands‑on support at retail locations when needed.

• Administer, monitor, and maintain Windows‑based servers, workstations, user accounts, permissions, and related business systems.
• Support Microsoft Windows environments, Active Directory, Group Policy, file services, printing services, and other core infrastructure.
• Assist with system updates, patch management, endpoint security, backups, monitoring, and disaster‑recovery procedures.
• Configure and maintain PCs, laptops, mobile devices, printers, point‑of‑sale hardware, and related peripherals.
• Manage user on‑boarding, technology access, equipment deployment, and off‑boarding procedures.
• Maintain accurate documentation of systems, configurations, equipment, licensing, passwords, procedures, and support activity.

• Monitor and support wired and wireless networks across retail stores and corporate offices.
• Configure and troubleshoot network equipment, including switches, routers, firewalls, wireless access points, VPN connections, and internet circuits.
• Diagnose network connectivity, performance, DNS, DHCP, routing, and communication issues.
• Coordinate with internet service providers, technology vendors, and outside support partners when escalation is required.
• Help maintain reliable and secure connectivity between company locations and business systems.
• Assist with network security, access controls, equipment upgrades, and infrastructure planning.

• Support and administer company telephone and telecommunications systems.
• Manage phone extensions, voicemail, call routing, mobile devices, carrier services, and related user requests.
• Troubleshoot telephone, cellular, internet, and communication-service issues.
• Coordinate with telecommunications providers and vendors for installations, repairs, service changes, and outages.
• Maintain documentation of telephone numbers, extensions, devices, contracts, and carrier services.

• Travel between London Jewelers retail stores and corporate offices to install, maintain, troubleshoot, and repair technology equipment.
• Ensure that store and corporate employees receive timely support for PCs, point‑of‑sale equipment, printers, phones, mobile devices, networks, and other business technology.
• Respond to technical issues using appropriate troubleshooting, diagnostic, repair, and testing procedures.
• Provide support both remotely and in person.
• Escalate application‑related issues to the application‑development team and coordinate with other IT technicians as appropriate.
• Assist with store openings, renovations, technology upgrades, equipment replacements, and special events.
• Track equipment, service requests, repairs, warranties, and technology inventory.

• Must be able to travel regularly to company locations throughout Long Island, New York City, and New Jersey.
• Occasional travel to out‑of‑state locations may be required.
• Must be available during regular business…