Help Desk Support - On Site

Community Memorial
Hamilton, NY 13346, USA

• Pay or shift range: $21 USD to $23 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Responsibilities and Duties:

• Escalation Point:
  Serve as the primary point of contact for complex technical issues.
• Advanced Troubleshooting:
  Diagnose and resolve intricate hardware, software, network, and operating system problems.
• System Support & Maintenance:
  Assist with software installations, system upgrades, configurations, and maintaining security protocols.
• Knowledge Management:
  Create and maintain a knowledge base of solutions for technical problems and update documentation for service delivery.
• Mentoring & Training:
  Provide guidance, coaching, and training to support staff.
• Vendor Coordination:
  Act as a liaison with vendors for warranty repairs and other technical needs.
• Project Involvement:
  Participate in IT projects, such as operating system deployments or new software rollouts.
• Communication:
  Keep users and other IT teams informed about ticket progress, potential outages, and implemented solutions.

Job Requirements:

• Technical Knowledge:
  Deep understanding of operating systems (Windows, macOS), networking, enterprise applications, and remote support tools.
• Problem-Solving:
  Advanced analytical and problem-solving skills to approach complex issues logically and effectively.
• Customer Service:
  Strong customer service skills to interact professionally and efficiently with users, providing clear guidance and support.
• Communication:
  Excellent written and verbal communication skills for effective interaction with users and colleagues at all levels.
• Organization:
  Strong organizational skills to manage work logs, assets, and multiple tasks efficiently.
• Continuous Learning: A commitment to staying updated on emerging technologies to remain effective.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.