Principle IT Portfolio​/Project Manager

D eputy C hief T echnology O fficer , IT COE Agile Srv Del

2 Broadway, New York, NY 10004

9:00 am - 5:30 pm (7.5 hours/day) or as required

This position is eligible for telewor k ing, which is currently 2 days per week . New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

This role works closely with technical leads, operational teams, cyber teams, developers, designers, and testers to shape the product's features and roadmap. It conducts market and customer research, gathers business and technical requirements, and monitors product performance, directly contributing to delivering a customer‑centric product that drives business growth.

For the highest-impact and complexity IT products and/or services, this role orchestrates the overall planning process, leading the definition of business justification, requirements, minimum viable product, and proposed delivery sequence for new functionality. It is responsible for leading business cases for enterprise-level projects and determining KPIs. This role also defines and manages IT product and service implementation roadmaps with full traceability, value realization reporting, and views for all stakeholders, governing the flow of transition activities to deliver value early and often, within available resources and dependencies.

This role may work with executive management to evaluate and select proposals and technologies that improve the Agency's strategic position, collaborate with business units to manage the demand and fulfillments of all IT services ensuring objectives are met, and maintain communication on the state and activities of IT. In product‑related projects, this role may serve as a right‑hand to a product manager and act as a liaison for the relationship between the Product department and other business agencies.

• For the highest-impact /complexity IT products and/or services, orchestrates overall planning process for initial development and phased lifecycle transitions.
• Determines KPIs and delivers measurable impact every month.
• Leads the development of business cases for enterprise‑level projects, including tangible costs, benefits, and performance measures. Demonstrates the ability to lead by influence amongst cross‑functional teams in a matrix organization.
• Understands customer and business unit needs and identifies market opportunities to help define the platform’s vision and strategy.
• Produces metrics that reflect the capacity and constraints of resources, funding, and the ability to change - to help inform the demands from both customers and the department.
• Creates and leads high-level business cases for presentation and review. Understands the business impact of different solutions and can assess and communicate risks and benefits.
• Leads the demand side of IT governance on behalf of the business units, advocating their needs and leading the planning effort for how technology will support the units' strategic objectives.
• Facilitates the prioritization and scoping of requirements.
• For IT projects of the highest impact/complexity, project development from conception through implementation using agreed project framework, methodology, and tools.
• May serve as project leader for enterprise‑level sized IT products/projects.
• May serve as a right‑hand to a product manager for product‑related projects.
• May support product manager with developing a comprehensive understanding of the company‑wide strategic goals with a focus on how technology can improve the company’s strategic position.
• Interacts regularly with the key business unit users and demonstrates the value of…