Knowledge Management and Learning; KML) Coordinator

The KML Coordinator supports the Knowledge Management & Learning team in maintaining the firm’s knowledge platforms, coordinating learning programs, administering training content and systems, preparing usage and completion reports, and supporting day-to-day KML operations. The role requires strong attention to detail, sound judgment, proactive follow-through, and the ability to work effectively with attorneys, business professionals and members of the wider firm.
Primary Responsibilities

• Maintain and support the firm's core Knowledge, Intranet and Learning Management System (LMS) platforms.
• Coordinate and administer firmwide learning programs, including scheduling, presenter support, training logistics, recordings, post-training uploads and reporting.
• Support knowledge capture, content organization, internal research, content review cycles, and the development of resources that help employees locate and use firm knowledge effectively.
• Provide day-to-day operational and administrative support to the KML team, including team communications, calendars, reporting, meeting coordination and process documentation.

• Maintain and update content on the firm’s Knowledge and Intranet Platforms, including uploading, tagging, organizing links and supporting content owners with page and document updates.
• Assist with the creation and maintenance of mini hubs, document libraries and other tools that make knowledge resources easier to find and use.
• Track and support periodic content reviews to help ensure Knowledge resources remain accurate and up to date.
• Assist colleagues with locating relevant knowledge resources and support internal research requests as needed.
• Redact or sanitize sensitive information from internal documents and case work products when required.

• Maintain the firmwide training calendar and help coordinate firmwide learning programs from planning through delivery.
• Schedule planning calls, check-ins and dry runs; coordinate with presenters, attorneys, business professionals and administrative teams to keep training projects on track.
• Support CLE and CPD coordination by gathering all required information, tracking materials and working with relevant internal contacts.
• Run live training sessions by supporting presenters, managing logistics, monitoring chat, recording sessions, and coordinating Zoom or Teams functionality as needed.
• Edit, process and upload training recordings and materials to the LMS and related knowledge platforms.
• Assist with onboarding, certification programs, newly promoted attorney meetings, learning plans and recurring training series.

• Serve as a day-to-day point of contact for LMS questions, access issues and course administration.
• Create, update and circulate course links, learning plans and training communications as needed.
• Track enrollment, completion, viewership and other training activities, and running reports for KML, Attorney Development and other stakeholders.
• Support for permissions management, security groups and restricted-access training content where required.

• Prepare and distribute KML updates that highlight new knowledge objects, training resources and other relevant learning content.
• Support Intranet announcements, Knowledge content updates, Meeting coordination, client alert tracking and other cross-functional communications.
• Maintain KML reporting trackers, including training participation, attorney involvement in KM and learning initiatives, page-view reporting and related metrics.
• Document KML team processes and procedures and maintain guidance resources for new joiners and ongoing team use.
• Schedule recurring KML meetings, spotlights, refresher sessions and other team or stakeholder meetings as required.

• 2+ years of administrative, knowledge management, learning and development, or related experience in a professional services or law firm environment preferred.
• Experience using Microsoft 365, including Word, Outlook, Excel, PowerPoint, SharePoint and Teams.
• Experience with…