Executive Escalations & Community Incident Lead
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-25
Listing for:
United States Digital Space LLC
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
the company is seeking an experienced Program Manager to join a new pillar of Operations:
Community & Executive Escalations. You will lead frontline response for high-stakes user issues surfaced on social media, coordinate with cross-functional partners, and help stand up this function from scratch.
You will monitor public conversations, triage escalations, open incidents, and run them to resolution, while crafting post-incident reports and improving playbooks for future cases.
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