IT Support Technician; Temporary, Part Time

Position: IT Support Technician

Who we are:

The Police Athletic League (PAL) of New York City is an independent youth development nonprofit organization and has been a vibrant and vital institution, serving as an effective, critical bridge between police and communities across all five boroughs of the City since 1914. PAL operates diverse programs for children as young as 2 years old to young adults. Programs include Head Start, after-school programs and summer day camps for elementary, middle and high school youth, and summer Play streets.

PAL also runs evening teen centers and college readiness programs, youth employment, and juvenile justice programs. Staying true to PAL’s roots, a cornerstone of our youth development strategy includes offering competitive and recreational sports for children of all ages. At PAL, we’re devoted to empowering communities and building the best places to work, and that goes for our own teams too.

Position Summary:

Position Type:
Temporary, Full-Time Duration:
Approximately 16 weeks, with the possibility of extension based on program needs and funding availability.

PAL is seeking an IT Support Technician to support the day-to-day upkeep of computer systems, hardware, and IT infrastructure. He or she will be responsible for on-site support across all PAL’s NYC 17 locations for networked PCs, laptops, VOIP phones, PAL issues mobile phones, printers, PAL’s Microsoft Active Directory domain and hosted in Azure and locally and troubleshooting various network devices including switches and routers.

Additionally, PAL relies heavily on the Office 365 Suite online tools, to support both on-site and hybrid work for all staff. The IT support Engineer will work closely with the Operations team, PAL’s IT Business Partner providing enterprise managing IT services.

The IT Support Technician will report to the Director of Operations and work collaboratively with other Operations and IT staff.

What you’ll do:

Technical Support and Troubleshooting:

Install, configure and troubleshoot hardware, software, networking, peripherals, operating systems issues.

Support new desktop, laptop and mobile phone user setup and mobile device management solution, including orienting staff on new equipment.

Serve as one of the primary contact to support internal company, end users, and IT operations

Update PAL’s IT Ticketing system to ensure that all tickets are resolved and documented appropriately

Provide on-site critical support at PAL locations to troubleshoot, resolve, and accurately documents various technical problems and resolutions (i.e. software, hardware and company specific applications)
IT Administration and Maintenance:

Responsible for hardware and software inventory management and administration

Administration of Microsoft Exchange 365 and Active Directory Assist with IT projects including new IT system implementations and upgrades

Apply analytical skills in order to solve complex technical problems and recommend alternatives

Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.

Coordinate with HR to support IT onboarding and off-boarding tasks for new employees including AD account management and IT equipment set up / provisioning

Troubleshoot and coordinate issues with PAL’s Internet Service Provider Vendors and other IT vendors.

IT Project Management and Customer Service:

Provide the highest level of technical support to employees locally and remotely

Establish and maintain effective working relationships with company staff, vendors, and IT business partners using strong customer service skills

Respond promptly and clear to any tickets submitted in PAL’s IT ticketing system and keep the ticketing…