L1​/L2 IT Systems Engineer

All Sector Technology is growing, and we are looking for enthusiastic, motivated IT professionals to join our team as Level 1 or Level 2 MSP Engineers.

This is not a role where you will spend every day doing the same repetitive tasks. As an L1/L2 Engineer, you will be at the heart of our client operations, providing comprehensive support that blends remote help desk calls with scheduled on‑site client assistance. Beyond daily support, you will have the opportunity to directly assist senior engineers with complex client project implementations, gaining valuable real‑world experience across a wide range of industries.

We provide an environment designed for growth. You will gain hands‑on exposure to the latest IT platforms and technologies, including modern Microsoft Cloud solutions, advanced cybersecurity tools, and emerging automation/AI platforms (like Rewst.io and Copilot).

We are seeking individuals who are passionate about technology, genuinely enjoy problem‑solving, and are committed to learning new things every day. While you will be part of a collaborative team, the ideal candidate must also possess the judgment and accountability to work independently and manage priorities effectively.

While supporting our customers is the core of the position, our engineers are encouraged to become involved in much more than ticket resolution.

• Provide friendly, timely, and expert remote and onsite technical support to All Sector managed services clients.
• Troubleshoot and resolve issues with Windows desktop/server environments, hardware, applications, and peripherals.
• Support Microsoft 365 applications, Exchange Online, and core Azure/Intune services.
• Manage user accounts, permissions, and access issues within Active Directory and Microsoft Entra .
• Resolve networking, VPN, Wi‑Fi, firewall, and connectivity issues.
• Utilize RMM and monitoring platforms to proactively respond to alerts and investigate potential client issues before they escalate.
• Communicate clearly and professionally with customers regarding ticket status, updates, and resolutions.
• Maintain accurate and detailed documentation in IT Glue and create/update Connect Wise service tickets.

• Assist senior engineers with client technology projects, such as Microsoft 365 migrations and infrastructure upgrades.
• Participate in internal technology, automation, and AI initiatives.
• Help test new scripts, workflows, software integrations, and plugins in real‑world environments.
• Identify opportunities to automate repetitive tasks using platforms like Rewst.io.

We do not expect candidates to be experts in every technology listed below, but you must demonstrate a strong technical aptitude and a genuine desire to learn and research unfamiliar technologies.

• Excellent verbal and written communication skills for interacting with both technical and non‑technical users.
• Strong troubleshooting skills with a proactive, analytical approach to problem‑solving.
• The ability to prioritize effectively and work well both independently and within a collaborative team environment.
• High standards for accountability, professional judgment, and quality documentation.
• Travel to clients

• This position may require occasional travel to client locations for on‑site technical support, project implementations, installations, troubleshooting, and other client‑related activities as needed. Most work will be performed remotely or from the All Sector Technology office; however, candidates must be comfortable providing on‑site support when circumstances require it.
• Travel is primarily expected within the local/regional service area, with advance notice provided whenever practical. Candidates must possess a valid driver’s license and have reliable transportation for travel to client locations.

• College degrees and industry certifications are a plus, but equivalent hands‑on experience, home labs, and technical projects are valued equally.
• We invest in you: All Sector Technology promotes continuous learning. We provide study materials, access to training platforms, and full…