Service Desk Engineer L2; MSP

We are a 25 person Cloud and Managed Services Provider hiring a Service Desk Engineer L2 to support small and mid sized business clients across New York City.

This is a strong fit for an MSP technician who is already handling advanced Tier 1 issues and starting to take on Tier 2 responsibilities across Microsoft 365, Active Directory, Entra , MFA, Windows Server, networking, backups, and light project work.

You will join a stable MSP with strong benefits, regular reviews, a reputation for doing IT the right way, and a team that values aptitude, personality, and long term technical growth.

• Provide Tier 1.5 and light Tier 2 support remotely and onsite for NYC based clients
• Troubleshoot Windows desktops, laptops, Microsoft 365, Outlook, business applications, printers, connectivity, and user access issues
• Support Active Directory, Entra , MFA, user migrations, permissions, file shares, Group Policy, and printer deployments
• Assist with Windows Server support, server applications, workstation deployments, and basic systems administration tasks
• Monitor RMM alerts, backup alerts, endpoint issues, and recurring client support needs
• Support Microsoft 365, SharePoint Online, Azure, Intune, and Azure Virtual Desktop environments as experience allows
• Troubleshoot basic firewall, VPN, VLAN, switching, wireless, and general network connectivity issues
• Assist with Datto, Veeam, VMware, Hyper V, and other backup or virtualization related support
• Contribute to light project work involving workstations, servers, network upgrades, deployments, and cloud migrations
• Maintain clear ticket notes, documentation, knowledge base articles, configuration notes, and improvement suggestions
• Work closely with dispatch, Level 1, Level 2, and senior engineers to keep tickets moving and clients updated

• 2+ years of recent MSP experience supporting multiple client environments
• Strong Tier 1 support experience with hands on exposure to Tier 2 responsibilities
• Experience troubleshooting Windows desktops, Windows Server, Microsoft 365, and common business applications
• Experience with Active Directory, Entra , MFA, permissions, file shares, Group Policy, and user administration
• Familiarity with Azure, SharePoint Online, Intune, or Azure Virtual Desktop
• Basic networking knowledge across firewalls, switches, VPNs, VLANs, wireless, DNS, DHCP, and connectivity troubleshooting
• Exposure to Cisco, Meraki, Aruba, Dell, Sonic Wall, Watch Guard, or similar networking platforms
• Experience with RMM tools, backup monitoring, ticketing systems, documentation, and client communication
• Professional, personable, and comfortable supporting clients onsite throughout New York City

• Datto, Veeam, VMware, or Hyper V experience
• Huntress, Microsoft Defender, vulnerability management, spam filtering, or DNS protection exposure
• Experience with workstation rollouts, user migrations, server support, network upgrades, or cloud migrations
• Strong interest in growing into a full Tier 2 Engineer role

• $65,000 to $75,000 salary
• 100% covered healthcare premiums
• Dental, Vision, Life, and Disability Insurance
• Commuter and Transit Chek reimbursement
• Vacation, Personal, and Parental Leave
• Strong learning environment with exposure to Tier 2 support, cloud, networking, security, and infrastructure projects