Operations Support Analyst

ONSITE - NEW YORK CITY METROPOLITAN AREA

NOTE:

This position will require the consultant to work 5 days onsite (OVERNIGHT and WEEKEND)

A New York Government Agency is seeking an Operations Support Analyst to assist with the monitoring of critical systems, both hardware and software, from various systems throughout the said agency. This will include facility temperature alerts, CPU, memory, and space utilization on servers, APC Netbotz devices, Oracle databases and hardware.

As part of a 24x 7 team, the ideal candidate will come with experience in operations.

• Responsible for opening tickets as needed and assisting Sys Admins with resolution.
• Run pre-written scripted jobs in multiple environments including Windows, Linux and AS/400 Strong knowledge of basic MS Office tools is required.
• Assist with the configuration and optimization of alarms and alerts that come from various systems throughout the agency. The goal to eliminate the “white noise” of nuisance alarms and assure that needed alerts are send to the correct parties.

• Familiarity with Temperature alerts, HP servers, APC Netbotz devices will be the core mission.
• Familiarity tools from Putty to Solar Winds is a plus.
• Experience with Servicenow.
• Familiarity with AS/400.
• Ability to monitor equipment
• Ability to clearly communicate via phone and email is essential.
• Ability to Monitor Service deliverable status
• Familiarity with Building Management Systems is a plus.
• Experience in operations and be able to assist the team in the development of new tools to monitor the health of critical systems including SQL and Oracle databases, and hardware operations on a broad range of platforms.
• Candidate will be working with IT facility managers across the region.
• Candidates with experience in the selection, install and upgrade of field hardware are encouraged to apply.