Emergency Communications Senior Engineer

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeof

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At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Responsibilities will include:

• Deploy, configure, test, and support mission-critical Emergency Communications network infrastructure, including data center equipment, telecommunications systems, and associated cabling.
• Provide technical support for E9-1-1, NG9-1-1, Text-to-911 (TT911), RTT, SMS/MMS, and Public Safety Unified Communications services.
• Support and oversee ESInet, call routing, selective routing, location-based routing, and emergency communications transport services.
• Troubleshoot and resolve communication system outages, network failures, routing issues, and service disruptions affecting 9-1-1 operations.
• Coordinate with telecommunications carriers, Originating Service Providers, neighboring jurisdictions, relay centers, and third-party vendors to ensure reliable emergency communications services.
• Support 9-1-1 and TT911 testing environments, execute test plans, validate results, and assist with system acceptance activities.
• Manage and maintain emergency communications technology assets, documentation, and infrastructure inventories.
• Monitor system performance, conduct root cause analysis, and provide recommendations for service improvements and resiliency enhancements.
• Provide technical oversight of vendors supporting emergency communications infrastructure and telecommunications services.
• Participate in on-call support, maintenance activities, and emergency response efforts to support critical public safety operations on a 24 X 7 basis.
• Perform special projects and initiatives as assigned.

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

Brooklyn, NY

• 1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
• 2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
• 3. Education and/or experience which is equivalent to "1" or "2" above.

• Bachelor’s degree in computer science, information technology, engineering, or a related field preferred.
• 10+ years’ experience supporting Emergency Communications, E9-1-1, NG9-1-1, ESInet, and public safety telecommunications environments.
• Strong knowledge of 9-1-1 call handling systems, ANI/ALI services, selective routing, and emergency call delivery technologies.
• Experience supporting Text-to-911, RTT, SMS aggregation, TCC routing, and related messaging platforms.
• Experience with SIP, VoIP, SBCs, telecommunications transport, carrier circuits, and network routing technologies.
• Knowledge of GIS, location-based services, and emergency caller location technologies.
• Experience with DMS, ACD, and public safety communications platforms.
• Substantial knowledge of networking hardware, topologies, and Lan/Wan troubleshooting.
• Experience supporting third-party emergency communications integrations and vendor-managed services.
• Knowledge of P25 radio systems, land mobile radio (LMR) networks, and public safety radio communications.
• Experience…