Application Support Analyst

Job Description Application Support Analyst

The Application Support Analyst will be dedicated to Capital Markets initiatives, aligned with the desk, and responsible for ensuring stability, resiliency, and seamless execution of deal-related applications used in Primary Markets (New Issue / Syndication). This role partners closely with syndicate, origination, sales, operations, and technology teams to deliver timely production support, issue resolution, and workflow improvements for business-critical deal execution platforms.

The candidate is expected to have strong business knowledge of capital markets processes, excellent troubleshooting ability, and the communication skills needed to interact with front-office stakeholders under time-sensitive conditions. They act as the first line of defense for application stability, ensuring issues are identified, escalated, and resolved efficiently, while also contributing to enhancements and user adoption of the platform.

• Provide dedicated desk-aligned application support for Primary Markets deal execution and syndication applications.
• Partner with syndicate desk, sales, organization and operations teams to support live deal execution in a high-pressure environment.
• Proactively monitor critical trade execution workflows to ensure timely identification and resolution of production issues.
• Triage, investigate, and resolve application incidents; expand to development teams where required, ensuring minimal disruption to business.
• Collaborate with business stakeholders to capture issues, requirements, and feedback, aligning them with support and enhancement priorities.
• Coordinate with technology teams to deliver application fixes, patches, and upgrades.
• Provide end-user training and knowledge transfer sessions to ensure effective adoption and smooth desk operations.
• Maintain strong documentation of processes, incident logs, and resolution steps for knowledge reuse.
• Support release testing, business validation, and readiness for new features and workflows.
• Serve as a trusted technology partner to the desk, helping optimize deal execution efficiency and application usage.

• Support runtime environments for applications built on .NET or Java, including logs, configurations, performance tuning, and JVM/.NET CLR environment understanding.
• Assist during release deployments, troubleshooting environmental issues impacting banking services.
• Ensure smooth integration of applications with infrastructure components such as caching, web servers, and databases.

• Implement monitoring and alerting using enterprise-grade tools (e.g., App Dynamics, Splunk, Dynatrace, Site Scope).
• Analyze incidents, perform root-cause analysis, and implement preventive measures.
• Maintain infrastructure documentation, SOPs, knowledge articles, and DR runbooks.

• Knowledge and hands-on experience with Capital Markets / Primary Markets deal execution is strongly required (5+ years preferable).
• Strong understanding of New Issue, Book Building, and Syndication workflows in Fixed Income and Equities.
• Prior experience providing desk-aligned production support in a trading floor or capital markets environment.
• Excellent troubleshooting skills; ability to resolve critical production issues quickly under pressure.
• Strong communication and relationship-building skills; able to interact confidently with front-office users.
• Knowledge of bond fundamentals and capital markets execution processes is mandatory.
• Ability to document workflows, create knowledge repositories, and provide effective training.
• Highly organized, detail-oriented, with the ability to manage multiple issues and requests simultaneously.
• Prior experience with vendor platforms for deal execution (e.g., Ipreo / Primary Portal / Dealogic) is a plus

Salary Range- $95,000-$120,000 a year