Senior Ad Product Quality Analyst

Location: New York

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc. , a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji , Saturn, and other digital services.

The Ads Platform organization drives innovation and performance across our advertising platform, empowering businesses to achieve success and measurable growth through advertising on Snap. Our Product and Engineering teams work together to build solutions that deliver impactful results for advertisers. We ensure Snap’s ad products are effective, efficient, and customer-centric, enabling businesses to connect meaningfully with our global community.

We are looking for a talented and experienced business and data analyst to join the Ad Product Quality team  an Ad Product Quality Analyst, you will be responsible for growing Snapchat’s advertising business by solving tough customer challenges and identifying opportunities to improve the quality of our monetization product offerings.

What you'll do:

Troubleshoot Snap’s web-based advertising platform and mobile app to reproduce client-impacting issues and pinpoint the cause to allow for quicker resolutions

Leverage expert technical skills and product expertise to triage, investigate, and resolve technical issues preventing Snap’s customers from succeeding on our ads platform as quickly and efficiently as possible

Join client-facing calls to resolve technical issues

Write technical product and process documentation, organize training sessions, and build scalable tools and dashboards that enable our frontline support teams to assist customers encountering challenges on the platform

Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize the most impactful open issues with Product and Engineering teams

Partner with our Product Marketing, Sales, and Support teams to collect customer feedback and identify opportunities to improve our products

Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience. Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them Perform pre-release QA and UAT to ensure product releases and updates work as intended and do not disrupt the customer experience

Minimum Qualifications Bachelor’s Degree in engineering, mathematics, a technical field or related areas of study or equivalent years of practical work experience5+ years post-grad industry experience in digital advertising operations, analytics, or a related field; OR a Master's degree in a relevant field and 4+ years of relevant industry experience

Experience in troubleshooting & resolving customer issues related to ad tech products and platforms

Preferred qualifications:

Expert troubleshooting front- and back-end web applications

Demonstrable experience sizing the impact of client-facing issues and setting priority

Demonstrable experience working with large data sets using SQL, Python, and other tools, and producing practical business insights via data visualization software (Looker, Tableau, etc.)Excellent verbal and written communication skills with high attention to detail

Expert project management skills, identifying problems areas, designing solutions, and driving them to completion

Experience with agile product development lifecycle using Jira or similar software

Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.)If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information ."Default Together" Policy at Snap:
At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through…