Sr Lead-System Administration

Job Title:

Service Now Developer Designation:
Sr Lead-System Administration

Location:

Mph
- Client Site, New York, US

We are seeking a highly skilled Service Now Developer with a strong background in system administration to join our team. The ideal candidate will be responsible for developing and managing Service Now workflows, ensuring seamless interaction with automation systems, and driving end-to-end automation initiatives. This role requires a deep understanding of Service Now administration and a proactive approach to problem-solving.

• Design, develop, and implement Service Now workflows to enhance operational efficiency.
• Administer and maintain the Service Now platform, ensuring optimal performance and reliability.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Integrate Service Now with various automation systems to facilitate end-to-end automation processes.
• Monitor and troubleshoot issues within the Service Now environment, providing timely resolutions.
• Develop and maintain documentation related to workflows, processes, and system configurations.
• Provide training and support to end-users and stakeholders on Service Now functionalities.
• Stay updated with the latest Service Now features and best practices to continuously improve the platform.

• Proven expertise in Service Now administration, including configuration and customization.
• Strong understanding of Service Now workflows and automation capabilities.
• Experience with scripting languages such as JavaScript, HTML, and CSS.
• Familiarity with ITIL processes and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to effectively collaborate with team members and stakeholders.

• Experience with Service Now integrations using REST and SOAP APIs.
• Experience with ITOM, ITAM, HRSD, CSM, or other Service Now modules.
• Exposure to Agile/Scrum delivery methodologies.
• Knowledge of Service Portal and UI Builder.
• Experience supporting enterprise-scale Service Now implementations.
• Strong communication and stakeholder management skills.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in Service Now administration or development are a plus.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2

Back™ Transformation approach. Front2

Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM
=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please  and to view the E-Verify posting .

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to ac and let us know your contact information and the nature of your request.

Salary range $60000 to $125000