Specialist Infrastructure Engineer - Bus Command Center - Operations Support

Specialist Infrastructure Engineer
- Bus Command Center
- Operations Support

BCC – 51 Fanchon Place, Brooklyn, NY 11207

12:00am - 8:30am (7.5 hours/day) or as required

This position is eligible for telewor k ing, which is currently one day per week . New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The MTA transportation network has very large systems and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.

MTA IT's Infrastructure and Operations division manages and optimizes the day-to-day operation of networks, systems hardware and software, data centers, service desk, and technical field support. The goal is to provide reliable and robust infrastructure services and steady-state IT operations to the employees and agencies of the MTA. This position supports and maintains IT infrastructure and systems and provides technical guidance and support.

This role implements strategies for the deployment, maintenance, and support of a component of the IT infrastructure. Responsibilities include ensuring the availability, scalability, and performance of IT systems. This role supports the network infrastructure and collaborates with other IT teams to ensure the successful implementation of projects. This role requires a working knowledge of server hardware, software configuration, networking, cloud computing, and security.

• Defines and manages the product lifecycle for assigned infrastructure subsets, proposes changes for implementation, gathers data and analyzes capacity and performance to assure operational availability.
• Promotes technical standards and supports migration efforts to the future infrastructure to maximize and share learning.
• Contributes to disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service.
• Performs application infrastructure package development and testing.
• Performs system analysis and capacity planning for all computing assets.
• Analyzes the current state of the infrastructure and identifies opportunities for improvement to ensure systems meet business needs. Contributes to changes to established roadmaps, documents them effectively, and executes the implementation of changes in their area(s) of responsibility.
• Provides ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards to resolve immediate customer needs.
• Tests new products and technologies relevant to assigned infrastructure subsets to enhance technology engineering service value. Implements and/or supports the implementation of new technologies for their area of the infrastructure.
• Monitors tech infrastructure usage trends and suggests improvements.
• Installs, configures, designs, develops, tests, and maintains the physical IT hardware infrastructure components of systems, servers, cloud, storage, routers, switches, firewalls, data centers, and workstations.
• Ensures the technical security of the IT infrastructure by setting up firewalls, managing access controls/operating systems/ database servers, configuring VPNs, and taking proactive measures against potential cyber threats.…