Solution Architect

Location: Hybrid In NYC Office

Department:Pre-Sales Engineering

Division:Engineering

Reports to:CTO

Job Status:Full-Time

Work Shift:
* 8:30 AM – 5:30 PM EST

Travel: Up to 40% (client sites, executive briefings, vendor events)

Position:Senior Solutions Architect (Pre-Sales Engineering )

Black Hawk is a technology solutions and managed services company competing in the same market as ePlus, Presidio, NTT, WWT, and Ahead — and growing faster. We combine the technical depth of a boutique consultancy with the vendor relationships and financial strength needed to win complex, multi-tower deals.

Our customers are mid-market and enterprise organizations that need a trusted advisor, not a transactional vendor. They face increasingly complex decisions around cybersecurity posture, cloud adoption, network modernization, and operational efficiency. You will be the person who helps them find the path forward.

We are looking for an experienced, customer-facing Solution Architect who has already done this work at a VAR, MSP, or IT services firm — and wants to do it somewhere with fewer constraints and more impact. This is a senior individual contributor role with the authority to lead design sessions, scope full projects, build managed services proposals, and shape how Black Hawk's cybersecurity and infrastructure practice evolves.

You will work alongside our sales team as their primary technical partner on strategic accounts, driving outcomes that matter: securing environments, modernizing networks, migrating to cloud, and building recurring managed services relationships. Your success is measured not just by technical quality but by revenue contribution, client retention, and the trust you build as an advisor.

• Serve as the senior technical lead on strategic pre-sales engagements, orchestrating discovery, solution design, and presentation across all technology domains.
• Lead customer-facing design workshops and architecture sessions with both technical (network/security engineers, architects) and executive (CIO, CISO, VP IT) stakeholders.
• Own the technical win strategy for complex, multi-tower opportunities involving networking, cybersecurity, SASE, Zero Trust, cloud, and managed services.
• Develop and deliver compelling executive briefings, whiteboard sessions, and proof-of-concept demonstrations that translate technology into business outcomes.

• Architect comprehensive solutions across cybersecurity (Next-Gen Firewall, SASE, ZTA, endpoint, SIEM/SOC), enterprise networking, SD-WAN, cloud connectivity, and compute infrastructure.
• Produce high-quality network architecture diagrams, logical and physical designs, and solution overview documents suitable for C-level and technical audiences.
• Build detailed Bills of Materials with full line-item accuracy, licensing structures, professional services hours, and margin integrity.
• Author Statements of Work (SOWs) and project scopes that set clear expectations and protect Black Hawk's delivery team.

• Position and sell Black Hawk's managed services portfolio — including managed SASE, managed firewall, MDR/SOC services, NOC monitoring, and cloud management — as the preferred operational model for clients.
• Build outcome-based business cases for recurring and managed services engagements, demonstrating ROI, risk reduction, and operational efficiency against DIY alternatives.
• Structure multi-year managed services agreements with appropriate SLAs, pricing models, and renewal incentives.
• Partner with the services delivery team to design managed service architectures that are operationally viable and profitable.