Epic Ambulatory​/Care Link Analyst

Position: Epic Ambulatory / Care Link Analyst
Location: New York

Description
TEKsystems is seeking an experienced Epic Ambulatory / Epic Care Link Analyst to support our clients Epic environment. This individual will be responsible for the design, build, testing, implementation, optimization, and support of Epic Ambulatory and Epic Care Link applications. The analyst will work closely with operational and clinical stakeholders to translate business requirements into effective system solutions, troubleshoot issues, and drive workflow improvements across outpatient settings and community provider access platforms.
The ideal candidate is highly accountable, proactive, and comfortable managing a ticket queue independently. Strong communication skills and Service Now experience are critical. This position will require onsite support during the November Go-Live period.

Key Responsibilities
Design, build, configure, test, and maintain Epic Ambulatory and Epic Care Link applications.
Analyze clinical and operational workflows and translate business requirements into Epic solutions.
Manage and resolve incidents, requests, and enhancement tickets through Service Now.
Proactively monitor work queues and independently pick up and close tickets without requiring assignment.
Troubleshoot application issues and perform root cause analysis.
Collaborate with clinicians, operational stakeholders, and IT teams to optimize workflows and system performance.
Participate in system upgrades, testing, implementation activities, and application maintenance.
Provide end-user support and issue resolution for physicians, clinical staff, and community providers.
Document build decisions, workflows, configuration changes, and support activities.
Support Go-Live activities onsite, including command center coverage and end-user support.

Preferred Qualifications
3+ years of Epic Ambulatory Analyst experience.

Experience with in a large integrated healthcare system.
Strong understanding of outpatient clinical workflows.
Experience supporting Epic implementations, conversions, and Go-Lives.
Knowledge of Epic interoperability and provider portal workflows.
Self-starter with the ability to manage priorities in a fast-paced environment.
Skills
Epic, Outpatient Ambulatory, Epic Carelink, Servicenow, Build, Support, Communication
Top Skills Details
Epic, Outpatient Ambulatory, Epic Carelink, Servicenow, Build, Support
Additional Skills & Qualifications
Strong Communication Skills and ability to travel.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $70.00 - $78.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New York,NY.
Final date to receive applications
This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on…