IT Associate Job New York New York USA,IT/Tech

Location: New York

Client Overview:

Our client is a global public health organization with a collaborative, mission-driven environment and a close-knit IT team supporting employees across multiple locations. They are currently expanding their team and looking to add an IT Associate to their team.

Salary/Hourly Rate:

$25/hr - $28/hr
$63k - $70k upon permanent conversion

Position Overview:

Our client is seeking an IT Associate for a temp-to-perm opportunity providing first-tier technical support to a global workforce. This IT Associate will support daily IT operations across hardware, software, mobile devices, user accounts, and meeting technology, with a strong emphasis on customer service and end-user experience.

Responsibilities of the IT Associate:

Provide first-tier technical support to employees across the organization.
Troubleshoot laptops, printers, mobile devices, software, accounts, and peripherals.
Manage user accounts and assist with access-related issues.
Manage IT onboarding and offboarding processes.
Support AV technology for meetings and workshops.
Document technical issues, resolutions, and standard processes.
Identify recurring technical issues and assist with implementing solutions.
Assist the IT team with various projects and initiatives.

Required Experience/Skills for the IT Associate:

2 - 3 years of hands-on IT or technical support experience.
Strong Windows 10/11, Active Directory, and Microsoft 365 experience.
Experience supporting macOS and iOS/Android devices.
Experience troubleshooting laptops, docking stations, monitors, printers, and other peripherals.
Understanding of TCP/IP and general networking concepts.
Experience supporting enterprise software and user accounts.
Strong customer service, communication, and problem-solving skills.
Ability to work independently and effectively within a small team environment.
Ability to manage and reprioritize multiple requests.

Preferred Experience /Skills for the IT Associate:

Experience with Power Shell and/or VBScript.
Experience supporting Microsoft Teams and Zoom.
Experience using Zendesk.
Knowledge of Group Policy, WSUS, and WDS.
Experience working with Lenovo products.
Experience with Box, Smartsheet, and Adobe applications.
AV and meeting technology support experience.
Experience supporting a multicultural or global workforce.
Microsoft or other technical certifications.

Education Requirements:

Associate's degree or additional education in a technical field is preferred.

Benefits:

Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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