Senior Director, Technology Operations

About Us:

The Community Preservation Corporation (CPC) believes stable and sustainable affordable housing is the foundation of strong communities and we strive to contribute to comprehensive neighborhood revitalization through our lending and partnerships. A nationally recognized leader in affordable housing finance, CPC has provided a consistent source of capital to underserved housing markets throughout New York State since our inception in 1974.

Today, CPC stands as the largest CDFI solely committed to investing in multifamily housing, having invested more than $15 billion to finance the creation and preservation of more than 230,000 units of quality housing in neighborhoods across New York State and beyond. CPC has a robust construction lending platform, a mortgage bank, and equity and impact investment platforms that focus on our three goals:
Expanding Affordable Housing, Closing the Racial Wealth Gap and Investing in the Green Economy.

As a member of our team, you'll have the opportunity to work on impactful projects that make a real difference in people's lives. We're looking for talented individuals who are passionate about our mission and share our values of commitment, respect, excellence, accountability, and collaboration.

The Senior Director, Technology Operations is a key member of the Information Technology leadership team responsible for leading CPC's enterprise technology operations and ensuring the delivery of secure, reliable, and high-performing technology services that enable the organization's mission and business objectives.

Reporting directly to the CIO, this role provides strategic and operational leadership across IT Service Management (ITSM), End User Services, Infrastructure, Networks, Cloud Operations, Identity & Access Management, Cybersecurity Operations, Technology Engineering, and Vendor Management. The Senior Director is responsible for establishing operational excellence through modern service management practices, process standardization, automation, and continuous improvement while delivering exceptional employee technology experience.

The ideal candidate is an experienced, customer-focused technology leader with a passion for building high-performing teams, developing operational capabilities, and fostering a culture of accountability, collaboration, innovation, and service excellence. This individual will partner closely with business leaders and strategic technology partners to modernize CPC's technology operations, strengthen cybersecurity, improve operational resilience, and support the organization's continued growth and digital transformation.

• Build, lead, and continuously evolve a world-class Technology Operations organization that delivers exceptional customer experience, operational excellence, and business value.
• Lead, mentor, and develop a high-performing team of IT professionals through coaching, performance management, training, succession planning, and career development.
• Foster a culture of accountability, innovation, collaboration, continuous improvement, and customer-centric service delivery.
• Develop organizational capabilities, operating procedures, and service standards that enable scalable growth and operational maturity.

• Develop and execute CPC's Technology Operations strategy and roadmap in alignment with the overall IT strategy and business objectives.
• Establish and mature IT Service Management (ITSM) capabilities based on ITIL best practices, including Incident, Problem, Change, Asset, Configuration, Knowledge, Request, and Service Level Management.
• Define operational KPIs, SLAs, dashboards, and executive reporting to measure service performance, operational effectiveness, and customer satisfaction.
• Drive continuous service improvement initiatives through automation, process optimization, standardization, and operational governance.

• Provide strategic leadership for enterprise technology operations supporting CPC headquarters and regional offices, ensuring highly available, secure, resilient, and reliable technology services.
• Oversee End User Computing, Service Desk, Infrastructure, Networks, Cloud Services, Endpoint Management, Identity & Access Management, Operational Cybersecurity, and enterprise technology support.
• Ensure operational readiness, business continuity, disaster recovery, capacity planning, and technology lifecycle management across the enterprise.
• Lead operational planning to support future business growth, modernization initiatives, and evolving technology requirements.

• Ensure the delivery of reliable, secure, and customer-focused technology services that consistently meet or exceed established service levels.
• Continuously improve the IT service portfolio, end-user experience, and operational efficiency through service optimization and automation.
• Partner with business leaders to…