IT Systems & ERP Support Manager

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Full Time Regular Management Corning, NY, US

This is an IT/ERP operational role with some elements of strategy support to be provided to the CFO, who is ultimately responsible for the IT function. This individual is responsible for the following Information Technology (IT) activities:

• Helping the CFO in the execution implement Information Technology Strategy and support IT infrastructure (both in the US and Mexico).
• Providing ERP system (Epicor) leadership and direction including day-to-day service and support to all internal users to all business and manufacturing functions within Electri-Cord’s global organization,
• Work with the CFO in the management of, providing support to, and helping improve the company’s technology environment across all U.S. and Mexico operations,
• This person helps manage an IT employee at the company’s facility in Mexico.
• This role works closely with the company’s outsourced IT services providers to ensure system security, network stability, user support, and compliance with company policies.
• This position also provides hands‑on configuration of key systems (ERP, CRM, Microsoft 365), supports business automation and AI-enabled tools, manages IT assets, and ensures reliable and secure operations

• Ensure that ERP systems enable the company’s vision and strategic direction. Note that the company utilizes Epicor as its ERP of choice.
• Provide expert technical support to users on ERP software issues.
• Managing the ERP infrastructure, employee utilization, process, licensing and all related activities
• Monitor and test ERP fixes to ensure problems have been adequately resolved.
• Document as necessary procedures related to updates and improvements in the ERP.
• Identify and recommend end user ERP training programs to increase ERP literacy and self-sufficiency.
• Develop and design custom reports for users on the ERP reporting platform.

• Manage and coordinate with external partners and internal departments to prepare, evaluate, select, and plan any upgrades to the ERP system.
• Manage and coordinate the deployment of ERP system enhancements and new software versions and modules. Develop and enhance cooperative interdepartmental and vendor relationships.
• Preparing Capital Expenditure Request (CERs), Purchase Orders (P/Os), and all functions related to purchasing ERP software while keeping expenditure under control.
• Working with the Technology Services vendor (Comtec)
• Help Identify new IT trends in the market and inform Senior Management.

• Ensure the company maintains secure firewalls, strong cybersecurity posture, and tested disaster recovery plans.
• Monitor outages, server health, backups, and escalates issues to outsourced IT providers.
• Help maintain VPN, remote access, MFA, and system security practices.
• ERP, CRM & Business System Configuration
• Customize CRM, ERP, and business tools using SQL, C#, and LINQ in collaboration with the ERP Analyst.
• Support system upgrades, patches, user roles, and reporting

• Support AI strategy development with outsourced IT providers.
• Implement automation tools using Power Automate, Power BI, and similar applications.
• Identify opportunities to streamline workflows with secure AI-enabled tools.
• Track and hold outside vendors accountable to meeting expected service levels.
• Monitor helpdesk tickets and elevate issues.
• Ensure outsourced IT providers respond promptly to user issues in the U.S. and Mexico.
• Coordinate new user/terminated user access for Microsoft, network, and Epicor.

• Oversee maintenance and lifecycle of PCs, servers, network devices, and office equipment with assistance from third-party suppliers.
• Maintain IT asset inventory and ensure compliance with purchase approval thresholds.
• Review and renew contracts for internet providers, telecom systems, and related services.

• Stay current…