Field Service Technician
Job in
Long Island City, Queens County, New York, 11101, USA
Listed on 2026-09-02
Listing for:
TD Synnex
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
Location: Long Island City
TD Synnex seeks a Field Service Technician to support clients across the Information Technology & Technical Support landscape. In this client-facing role, you'll install, configure, and maintain hardware, software, and networks, troubleshoot complex issues on-site, and ensure systems run reliably. You'll collaborate with our innovative San Francisco-based team to deliver cutting-edge solutions, document service activities, and provide exceptional customer support. Join a culture that values creativity, continuous learning, and growth while working on impactful technology projects.
Responsibilities
- Install, configure, and maintain IT hardware, software, and networking equipment at client sites
- Diagnose and resolve on-site technical issues with minimal supervision
- Perform preventative maintenance and system upgrades to ensure high availability
- Document work performed, update tickets, and provide clear status reports
- Train end users on systems, tools, and best practices
- Collaborate with remote technical support and engineering teams for complex issues
- Ensure compliance with security and data protection policies while on-site
- Manage parts, tools, and inventory for efficient field service operations
- Provide excellent customer service and represent TD Synnex professionally
- Participate in continuous improvement and knowledge-sharing initiatives
Required Skills
- Hardware installation and repair
- Windows and mac
- OS administration
- Basic Linux familiarity
- TCP/IP networking and Wi-Fi configuration
- Troubleshooting and diagnostics tools
- Ticketing/ITSM systems (e.g., Service
- Now, Jira)
- Remote support tools (RDP, VPN, etc.)
- Printer and peripheral configuration
- Customer service and communication
- Documentation and reporting
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