Desktop Engineer

A leading investment management firm is seeking a Desktop Engineer to join its Infrastructure team in New York City. This individual will play a key role in supporting and enhancing the firm's global end-user computing environment, providing high-touch support to business users while driving desktop engineering initiatives.

• Manage and support enterprise desktop environments, including device management, imaging, patching, and Group Policy administration.
• Provide white-glove desktop support for office-based and remote users across multiple global locations.
• Support and troubleshoot Windows, Microsoft 365, Citrix, Bloomberg, and other business-critical applications.
• Administer endpoint management platforms such as Intune and SCCM.
• Maintain desktop security standards, including Defender, CASB, and endpoint security policies.
• Automate processes and improve operational efficiency through Power Shell scripting.
• Partner with infrastructure teams on system deployments, upgrades, migrations, and testing initiatives.
• Participate in an on-call rotation supporting critical business systems.

• 5-8 years of desktop engineering and end-user support experience, ideally within financial services or a highly regulated environment.
• Strong expertise with Microsoft 365, Intune, SCCM, Group Policy, and Power Shell.
• Experience supporting Citrix VDI/Xen App environments.
• Knowledge of desktop security tools and endpoint management best practices.
• Excellent troubleshooting, communication, and customer service skills.