IT Support Specialist; Tier 2; MSP
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-02
Listing for:
Landshark Recruiting
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Windows Server, Network Administrator
Job Description & How to Apply Below
Location: New York
Onsite/Hybrid, Local Client Site Visits (Long Island)
THE ROLE:We're hiring a Tier 2 IT Support Specialist for a growing Long Island MSP supporting small and mid-size business clients across Nassau, Suffolk, and the NYC metro area. This is a support-heavy seat with occasional project work handling workstations, printers, networks, windows servers, and cloud environments both remotely and onsite. There will be ample growth opportunities internally from this position including system administrator, cloud administrator, project engineer, or technical account manager.
Role Responsibilities:- Provide remote and onsite support for Windows Servers (2016/2019) and Windows 10/11 desktops in LAN/WAN environments
- Handle hardware repairs, software installation, and general end-user troubleshooting
- Set up and support Sonic Wall routers, VPN, and remote access
- Administer Active Directory and Group Policy
- Manage DNS, DHCP, and TCP/IP configurations
- Support Exchange Server ) and the full Microsoft 365/Office Suite
- Administer Azure/Entra (user accounts, access, basic configuration)
- Assist with IT projects as needed (roughly 10% of the role)
Required:
- 1-2+ years of MSP experience, with 4+ years of total hands-on IT experience supporting network and desktop systems
- Working knowledge of Windows Server, Windows 11, M365/Exchange, AD/Group Policy, and DNS/DHCP/TCP/IP
- Sonic Wall or comparable router/VPN administration experience
- CompTIA A+, Network+, or Server+ certification preferred;
Mac experience a plus - Reliable transportation, valid driver's license, and local to the area
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