Telecommunication Administrator

DCAS's Mission Is To Make City Government Work For All New Yorkers. From Managing New York City's Most Iconic Courthouses And Municipal Buildings, To Purchasing Over $1 Billion Annually In Goods And Services For More Than 80 City Agencies. What We Do Ensures That All Agencies Can Deliver On Their Mission. Our Reach Touches Every Facet Of City Government And Is Instrumental To The Successful Day-to-day Operations Of The City Of New York.

Our Commitment To Equity, Effectiveness, And Sustainability Guides Our Work Providing City Agencies With The Critical Resources And Support Needed To Succeed, Including

• Recruiting, hiring, and training City employees.
• Managing 56 public buildings.
• Acquiring, selling, and leasing City property.
• Purchasing over $1 billion in goods and services for City agencies.
• Overseeing the greenest municipal vehicle fleet in the country.
• Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service to all of them. It's an opportunity to provide meaningful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website /DCAS to learn more about the work we do.

DCAS Information Technology works in conjunction with the NYC Office of Technology and Innovation (OTI) on the daily management and support of the DCAS computer network. DCAS IT team members are responsible for the agency's software and hardware needs, the development and maintenance of applications, maintenance of the DCAS internet and intranet (DCASConnect) sites, the DCAS Help Desk, telecommunications services and equipment for DCAS employees, and the Cyber Security program to thwart any attempts at unauthorized access to the network.

The Network Infrastructure and Telecommunication team manages a highly complex network and telecommunication at the Central office and 55+ Satellite sites throughout the five boroughs and manages/supports network for over 3000 DCAS employees.

Under the IT leadership, the Telecommunication Administrator will perform telecommunication tasks at varying levels of difficulty and with varying degrees of latitude for independent initiative and judgment, in the management and administration of VoIP and Wireless systems. Under supervision, the candidate should perform installing, testing, troubleshooting, integrating, performance monitoring, maintaining telecommunications equipment including Voice over IP (VoIP) and mobile devices assignments of moderate difficulty.

The position encompasses highly technical responsibilities performed on day-to-days basis and the successful candidate will serve as a Telecommunication Administrator reporting to an Executive Director. The administrator will supervise in the setup, troubleshooting, repair, and ongoing maintenance of telecommunication hardware and assist the manager in identifying appropriate areas for repair. Assists the data telecommunications manager in the development of bid specifications and solicits competitive bids for very large data telecommunications systems.

• Deployment and Management of Voice Over Internet Protocol (VoIP) for all remote locations which includes performing site survey for LAN and WAN cabling requirements.
• Knowledge of VMWare Air Watch Mobile Device Management (MDM) system to support IOS mobile devices and IOS applications.
• Configure and deploy smartphones, iPads, and Wi-Fi devices using Mobile Device Management (MDM – VMware Workspace ONE)
• Conduct site surveys to determine AP location, required cabling, and network readiness.
• Assist with installation, mounting, and basic setup of Cisco Meraki access points and related network hardware.
• Perform routine Wi-Fi monitoring, troubleshoot connectivity issues, and elevate complex network problems as needed.
• Use the Meraki Dashboard to check device status, validate configurations, and support ongoing network operations.
• Conduct basic coverage checks, validate AP performance, and support documentation updates for network changes.
• Complete the wireless device lifecycle by…