Business Systems Analyst

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New York, NY, US

13 days ago Requisition

Salary: $67,119.00 Annually

POSSIBLE HYBRID WORKPLACE OPPORTUNITY

New York State Homes and Community Renewal (HCR) is the State’s affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase home ownership throughout New York State.

This position is with HCR's Housing Trust Fund Corporation (HTFC). This is not a civil service position and does not require a civil service exam. Candidates must meet the minimum qualifications outlined below to be considered.

NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce that represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency

The
Officeof Housing Preservation manages HCR programs that maintain and enhance the state’s portfolio of existing affordable housing. OHP monitors over 200,000 low-income housing units financed with an array of federal, state, local, and private resources; administers federal and state rental assistance to assist more than 45,000 families across the state; and provides grant funding to help homeowners and tenants save energy.

OHP’s Data and Operations team provides crosscutting support to all programs within OHP, working with programmatic leadership and staff to make our vast amounts of data on the State’s affordable housing programs and assets accessible and understandable to internal and external stakeholders.

DUTIES AND RESPONSIBILITIES:

The Business Systems Analyst is situated within the Office of Housing Preservation’s (OHP) Data and Operations Team. The Business Systems Analyst acts as a bridge between HCR’s mission to “build, preserve, and protect affordable housing” and the digital tools that facilitate this work. As such, the Business Systems Analyst will assist in the management of the software and technology solutions utilized by the OHP unit, with a specific focus on the Salesforce-based New York State Housing Search platform.

New York State Housing Search, launched in 2025, provides a platform that allows New Yorkers to search for and apply to affordable housing opportunities online and for Housing Providers to run lotteries and manage waitlists for HCR-financed affordable housing. Working with HCR’s internal IT, marketing, compliance, and asset management teams, as well as with the agency’s technology solutions partner, the Business Systems Analyst will be responsible for transitioning the Housing Search platform from its initial implementation phase to an ongoing system maintenance and support phase.

The Business Systems Analyst will help to steer the vision of the Housing Search platform to ensure the process of accessing affordable housing is transparent, equitable, and less burdensome for New Yorkers. This role involves developing a deep understanding of affordable housing programs and the marketing and lease‑up processes, a familiarity and fluency around technology – including AI – and a strong empathy for the end users of the technology solutions deployed to support these business processes.

The ideal candidate will bring superb organizational and project management skills, keen attention to detail, and the desire to effect change in a dynamic, mission-driven work environment. The position offers the right candidate a clear path for professional growth and career advancement. Responsibilities include, but are not limited to:

• Working with HCR’s internal ITS and program teams and the agency’s technology solutions partner, develop and maintain a clear product roadmap that outlines the future of the Housing Search website, prioritizing features that enhance user experience,…