Systems Engineer; MSP Job New York New York USA,IT/Tech

Location:
Manhattan, NY 2 days onsite / 3 days remote

Salary: $90,000 - $115,000 + Full Benefits

Position:
Full-Time / Direct Hire

We are working with a well-established Managed Service Provider that has been delivering high-touch IT and cybersecurity services for more than 20 years. The company supports high-profile clients across financial services and other technology-intensive industries where reliability, security, and responsiveness are critical.

This is a strong opportunity for an engineer who wants more ownership and client exposure while continuing to grow across Microsoft cloud, networking, endpoint management, and infrastructure. Unlike a traditional MSP support role, this position is structured around one dedicated high-profile client, allowing you to become deeply familiar with their environment rather than constantly jumping between unrelated clients.

Primary Function

Systems Engineering + Tier 2/3 Escalations + Dedicated Client Support

The Systems Engineer will serve as a primary technical resource for the client, handling escalations, infrastructure improvements, deployments, migrations, and day-to-day technical ownership. You'll work alongside senior engineers while managing your own workload and communicating directly with client stakeholders.

Day-to-Day

Serve as a dedicated technical resource for one high-profile client
Handle Tier 2/3 escalations across Microsoft, networking, endpoint, and infrastructure environments
Administer Microsoft 365, Azure, and Entra
Configure and troubleshoot Azure Conditional Access policies and Enterprise Applications
Manage Microsoft Intune, MDM, and Microsoft Cloud PC environments
Support Windows Server 2016+
Troubleshoot DNS, DHCP, VPN, and general network connectivity
Support Cisco Meraki environments through the Meraki Dashboard
Deploy and configure laptops, desktops, and mobile devices
Manage user onboarding and offboarding
Support Windows 10/11 and macOS environments
Assist with infrastructure upgrades, migrations, and deployments
Maintain technical documentation, SOPs, tickets, and time entries
Communicate directly with client stakeholders regarding technical issues and follow-up
Escalate issues appropriately to maintain SLA requirements

Technical Environment

What They're Looking For

Previous MSP or client-facing IT support experience
Hands‑on Microsoft 365 and Azure experience
Strong networking fundamentals, including DNS, DHCP, and VPN
Comfortable supporting both Windows and macOS
Ability to independently prioritize and manage workload
Comfortable supporting executives and users in a high-touch, white‑glove environment

Preferred Certifications

AZ-104 | AZ-305 | CCNA | Microsoft Certifications

Medical, dental, and vision coverage, PTO, 401(k) with company match, certification and professional development opportunities, and a clear path to work alongside senior engineers and continue advancing internally.