Site Reliability Engineer​/Production Support

Job Title:

Production Support/Site Reliability Engineer

Location:

New York City, NY Key Responsibilities

• Monitor production applications, infrastructure, services, and databases to ensure high availability and performance.
• Provide L2/L3 production support and troubleshoot application, infrastructure, and deployment issues.
• Analyze alerts, logs, metrics, and traces to identify and resolve production incidents.
• Participate in 24x7 on‑call / shift‑based support, including incident response and escalation when required.
• Perform Root Cause Analysis (RCA) for major incidents and implement preventive actions.
• Manage incidents, problems, and service requests according to defined SLAs.
• Work with development teams to troubleshoot application defects and production issues.
• Support application deployments, releases, rollbacks, and production changes.
• Develop automation/scripts to eliminate repetitive manual operational activities.
• Implement and maintain monitoring, alerting, dashboards, and observability solutions.
• Identify performance, capacity, and reliability bottlenecks and recommend improvements.
• Participate in disaster recovery, backup, failover, and business continuity activities.
• Maintain operational documentation, runbooks, SOPs, and troubleshooting guides.
• Continuously improve system reliability, scalability, resilience, and operational efficiency.

• Strong experience in Linux/Unix administration and troubleshooting.
• Good knowledge of AWS / Azure / GCP cloud environments.
• Experience with monitoring and observability tools such as Prometheus, Grafana, ELK/Elastic Stack, Splunk, Datadog, or App Dynamics.
• Hands‑on experience with Docker and Kubernetes.
• Good understanding of CI/CD pipelines using Jenkins, Git Lab CI, Git Hub Actions, Azure Dev Ops, or similar tools.
• Scripting/programming experience in Python, Shell/Bash, or Power Shell.
• Strong knowledge of Git and source‑control practices.
• Experience troubleshooting REST APIs, microservices, web applications, and distributed systems.
• Good understanding of networking concepts such as DNS, HTTP/HTTPS, TCP/IP, load balancers, and firewalls.
• Working knowledge of SQL and databases such as PostgreSQL, MySQL, Oracle, or SQL Server.
• Experience with incident management and ticketing tools such as Service Now, Jira, or Pager Duty.