Enterprise Audiovisual Services Analyst II

• Operate, support, maintain, and continuously improve the firm’s audiovisual technologies
• Manage and support audiovisual systems, including webcams, lighting, microphones, projectors, sound equipment, cabling, connectors, and related technologies
• Monitor the health, performance, and availability of enterprise audiovisual systems
• Proactively identify, troubleshoot, escalation, and resolve issues to minimize user impact
• Partner with internal stakeholders, vendors, and technology teams to assess operational needs and recommend audiovisual solutions, standards, and improvements
• Assist in evaluating, designing, installing, documenting, testing, and repairing integrated audiovisual systems and applicable hardware and software
• Coordinate audiovisual deployments, upgrades, refreshes, and maintenance activities with vendors, facilities teams, and technology partners
• Develop and maintain firm-wide configuration standards, technical documentation, inventory records, operational procedures, knowledge base content, and training materials

• A bachelor’s degree or equivalent, with an emphasis in Computer Science, Information Systems, or a related Audiovisual field, preferably
• A minimum of three (3) years of experience in an audiovisual support or integration role
• A minimum of two (2) years of experience working with legal professionals, preferably
• Deep understanding of video conference systems and audiovisual components, including Control Panels, Digital Sound Processors, Video & USB Switchers, HDMI & USB Extenders, cameras, and microphones
• Proficient knowledge of the Internet and the firm’s network topology and how it relates to audiovisual-specific equipment and applications
• Familiarity with video conference systems and audiovisual components from Cisco, Crestron, Polycom, Extron, Logitech, Shure, and Bi-Amp
• Professional interpersonal skills and ability to interact effectively with team members and other organizational levels
• Ability to protect and maintain highly sensitive, confidential, privileged, financial, and/or proprietary information

Demonstrates expertise in managing and supporting audiovisual systems, including troubleshooting and resolving issues to ensure optimal performance. Proficient in developing technical documentation and maintaining configuration standards for audiovisual technologies.

• Audiovisual System Management
• Video conference Systems Expertise
• Technical Documentation Development
• Interpersonal Communication Skills
• Network Topology Knowledge

• Audiovisual Technology Operation
• Troubleshooting Audiovisual Issues
• System Integration
• Configuration Standards Development
• Technical Documentation
• Cabling and Connectors Management
• Performance Monitoring
• Installation and Repair of Audiovisual Systems
• Inventory Management
• User Support

• Professional Interpersonal Skills
• Effective Team Collaboration

• Audiovisual Integration
• Legal Professional Support
• Confidential Information Management
• Enterprise Audiovisual Systems
• Operational Procedures

• Cisco
• Crestron
• Polycom
• Extron
• Logitech
• Shure
• Bi-Amp
• Control Panels
• Digital Sound Processors
• Video & USB Switchers