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AI-Powered Help Desk Technician — Smart, Fast IT Support
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-06
Listing for:
Mid Suffolk company
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Mid Suffolk company is seeking a Help Desk Technician (AI-Enabled Support) to provide Tier 1/2 IT help desk support on-site in New York. The role blends traditional troubleshooting with AI-assisted workflows to accelerate issue resolution and knowledge-base generation.
You will work with end users, draft scripts with Power Shell, and leverage AI copilots to triage tickets, automate routines, and improve service delivery.
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