Associate Infrastructure Engineer

RCC – 354 West 54 Street, New York, NY 10019

Midnight Shift (12 AM – 8:30 AM) or as required

This position is eligible for telewor k ing, which is currently 2 days per week . New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The MTA transportation network has very large systems and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.

MTA IT’s Infrastructure and Operations division manages and optimizes the day-to-day operation of networks, systems, hardware and software, data centers, service desk, and technical field support. The goal is to provide reliable and robust infrastructure services and steady-state IT operations to the employees and agencies of the MTA.

This position supports and maintains a component of the IT infrastructure and systems. Responsibilities include monitoring the availability, scalability, and performance of IT systems. This role supports the network infrastructure and collaborates with other IT teams to ensure the successful implementation of projects. This role requires developing knowledge of server hardware, software configuration, networking, cloud computing, and security, and exposure to Windows, Linux, and virtualization.

• Repairs, maintains, and provides preventative maintenance for an area of the infrastructure to ensure systems availability targets are met.
• Implements changes to one or more components of the infrastructure, executing tests and reporting on performance, to meet requested needs.
• Troubleshoots hardware and software problems by analyzing a chain of events and applying technical knowledge following established procedures and standards to resolve immediate customer needs.
• Maintains and updates existing documentation and standard operating procedures to ensure accurate and timely information is available for assigned systems.
• Works with more experienced colleagues and other IT technical resources to improve coordination of infrastructure requirements and analyze issues as they arise.
• Participates in the evaluation of new products and technologies, under the direction and guidance of senior colleagues, relevant to assigned infrastructure area to enhance technology engineering service value.
• Performs capacity planning exercises to properly identify required hardware, software, configuration/architecture necessary to support application needs.
• Monitors and reports tech infrastructure usage trends.
• Assists with installation, configuration, and maintenance of physical IT hardware infrastructure components of systems, servers, cloud, storage, routers, switches, firewalls, data centers, and workstations.
• Assists with the technical security of the IT infrastructure by setting up firewalls, managing access controls/operating systems/ database servers, configuring VPNs, and taking proactive measures against potential cyber threats. Follows security protocols and complies with security standards, and handles security incidents.
• Assists with installation and configuration of software applications, operating systems, databases, and utilities according to organizational requirements. Conducts regular monitoring of software components and tunes them for optimal performance. Identifies performance issues within the software environment,…