Senior Client Success Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-07
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
- Serve as the strategic advisor and senior point of contact for a portfolio of enterprise clients
- Own client outcomes, success plans, and quality of delivery while Solutions handles day-to-day execution
- Lead executive engagement, including C-suite relationships and executive business reviews
- Develop and maintain forward-looking strategic roadmaps aligned with client priorities, martech strategy, and Cordial’s AI capabilities
- Own renewals, upsells, expansions, forecasting, opportunity identification, negotiations, and contract execution
- Advise clients on AI applications in marketing technology, including predictive personalization, send-time optimization, generative content, and intelligent segmentation
- Lead escalations by coordinating with Solutions, Product, and Engineering through resolution
- Monitor client health, competitive threats, and portfolio risks
- Represent Client Success cross-functionally with Product, Engineering, Sales, and Marketing
- Visit a client in New York City approximately twice per week
- 7+ years in an enterprise client-facing role at a SaaS company
- Strong preference for experience in email, SMS, or digital marketing technology
- A bachelor’s degree or equivalent experience
- Experience operating in a solutions-led or delivery-led model where you owned strategy and outcomes while a technical team owned execution
- Full commercial ownership experience, including renewals, upsells, forecasts, and net revenue retention
- Track record of building and maintaining VP and C-suite relationships within enterprise accounts
- Ability to engage meaningfully with client data architecture and martech stack
- Curiosity about AI and its application in marketing technology
- Comfort using AI tools in workflow
- Excellent communication skills across audiences
- Proven ability to work cross-functionally with Product, Engineering, and Sales
- Strong organizational skills
- Comfort with ambiguity and fast-moving, high-autonomy environments
- No visa sponsorship, visa transfers, immigration support, or employment-related immigration documentation for new hires
Demonstrates expertise in managing enterprise client relationships, driving strategic outcomes, and leveraging AI applications in marketing technology. Proven ability to lead cross-functional teams and engage with C-suite executives while ensuring client success and satisfaction.
Highest-signal resume keywords- Enterprise Client Management
- AI Applications in Marketing Technology
- C-Suite Relationship Building
- Renewals and Upsells
- Cross-Functional Collaboration
- Digital Marketing Technology
- Predictive Personalization
- Send-Time Optimization
- Generative Content
- Intelligent Segmentation
- Data Architecture Engagement Forecasting
- Contract Execution
- Solutions-Led Strategy
- Net Revenue Retention
- Excellent Communication Skills
- Strong Organizational Skills
- Curiosity About AI
- Comfort with Ambiguity
- Ability to Work Cross-Functionally
- Bachelor's Degree or Equivalent Experience
- SaaS
- Client Success
- Executive Engagement
- Portfolio Management
- Competitive Threat Monitoring
- Martech Stack
- AI Tools
Position Requirements
10+ Years
work experience
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