IT Systems Manager

Local Foreigner is a boutique consultancy specializing in high-end curated travel. Whether orchestrating a romantic weekend in Paris or planning an epic Patagonian expedition, we transform travel aspirations into flawless realities. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. We embody a sophisticated global perspective paired with warm, personal service - qualities we look for in every member of our team.

We’re looking for an IT Systems Manager to own the technology and systems infrastructure that keeps Local Foreigner running smoothly - including our hardware and equipment, business systems, software platforms, licenses, and technology vendors. This role manages the day-to-day administration and full lifecycle of these resources, from sourcing and setup through maintenance, troubleshooting, renewal, replacement, and retirement.

This is a broad, hands-on role for someone who is energized by systems, allergic to inefficiency, and comfortable owning a lot of ground le the role does not directly manage a team, it will direct and oversee the day-to-day work of Administrative Coordinators supporting assigned Operations functions. The Manager will also own our internal Help Desk, serve as the escalation point for complex IT issues, and work with technology vendors and Local Foreigner’s security partner to ensure our systems and data remain secure, reliable, and well managed.

• Own Local Foreigner’s assets, including hardware and equipment, business systems, software platforms, licenses, and technology vendors. Manage the full lifecycle from sourcing and purchasing through implementation, maintenance, renewal, replacement, and retirement, while maintaining accurate and up-to-date records of all assets, licenses, and related vendor information.
• Serve as the primary systems administrator, setting up and managing user access, permissions, licenses, and system configurations across Local Foreigner’s business systems and software platforms. Troubleshoot access and system issues and partner with the HR Manager and Administrative Coordinators to ensure appropriate access is provided, updated, and removed throughout the employee lifecycle.
• Manage technology vendors and platform relationships, including sourcing, contracts, renewals, and ongoing vendor performance. Continuously evaluate the technology environment and recommend improvements, consolidation, replacements, or new solutions as appropriate.
• Manage the technology budget, including tracking costs for hardware, software licenses, subscriptions, and technology vendors, supporting annual budgeting, and identifying opportunities for cost savings.

• Oversee Local Foreigner’s information security practices and serve as the primary IT contact responsible for the security and integrity of company systems and data. Manage the relationship with S-RM, coordinate security reviews and recommendations, and ensure appropriate access controls, permissions, authentication, MFA, data protection, retention, and security procedures are maintained.
• Serve as the incident lead for cybersecurity incidents and technology security concerns, including compromised accounts, phishing, and other security issues. Coordinate the response, ensure appropriate procedures are followed, and engage S-RM or other resources as needed through resolution.
• Own backup, recovery, and business continuity practices for critical systems. Monitor system health and backups across key platforms and identify and address gaps in recovery readiness and business continuity.
• Maintain technology, security, and data retention…