Director of Marketplace Operations & Growth

Our Story With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world’s only full-service destination for photo, video, and electronics. We’re more than a retailer—we’re a creative partner for professionals, hobbyists, and tech enthusiasts alike.

From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource.

At Adorama, we don’t just support creativity—we live it. Join a team that’s shaping the future of how the world captures, creates and connects.

Growth Mindset: We set high standards, embrace failure, and are open to change.

• Be Customer-Centered:We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper:We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up:We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful:We assume positive intent, listen actively, and support one another.

We are looking for a Director of Marketplace Operations & Growth to lead our entire Marketplace organization across multiple brands - the team responsible for how we sell, list, and grow across every marketplace channel we operate on, and for scaling that footprint to new marketplaces as we grow. Today, this function is split across three groups:

• A Technical Marketplace Manager who runs day-to-day operations — marketplace relationships, technical integrations,and posting/listing rates.
• A Business Manager, with 2 direct reports, who drives sales growth — ad spend, kitting, and value-add merchandising.
• A team of 6 handling execution-level work — data entry, case management, and troubleshooting to keep SKUs live and compliant.

This role sits above all three groups. You will own the big picture: setting marketplace strategy, holding every team accountable to clear metrics, unblocking technical issues that stall the team, and identifying where to invest next to drive growth. You are equally comfortable in a strategy meeting about which new marketplace to launch on and in a technical conversation about why a feed is failing to sync.

• Set and execute the yearly budget for Revenue & Net Profit acrossall marketplaces and brands.
• Define where it makes sense to invest more within each marketplace, and which new marketplaces to launch on.
• Set net profit targets and shipping rules to drive both sales and netprofit.
• Identify and evaluate new growth opportunities across marketplaces, categories, and SKUs.
• Build the business case (with data) for every major investment decision — this role is highly analytical, not just directional.

• Manage and hold accountable the Technical Marketplace Manager,the Business Manager, and (directly or indirectly) the operations/data entry team.
• Set clear goals, KPIs, and SLAs for each function and review performance regularly.
• Resolve cross-team bottlenecks — e.g., when a technical issue is blocking a sales initiative, or when operations capacity is limitingSKU growth.
• Be the escalation point when a team hits a dead end — diagnose root cause and decide the path forward.

• Oversee marketplace relationship management and high-level negotiations (rates, terms, program access).
• Ensure all marketplaces maintain healthy account health/rating sand that SLAs are consistently met.
• Ensure the team stays current on and compliant with each marketplace’s specific listing rules and requirements.

• Work with the Technical Marketplace Manager on integration issues, channel engine configuration, and feed/posting problems ata strategic level — you don’t need to write the fix yourself, but youneed enough technical fluency to diagnose issues, ask the right questions, and evaluate whether the team’s proposed solution issound.
• Ensure integrations scale as new marketplaces and SKU volumeare added.