ServiceNow Implementation Specialist - NY, NJ & PA

Service Now Implementation Specialist - NY, NJ & PA

Job Category
:
Information Tech

Requisition Number
: SERVI
003602

• Posted:
  July 17, 2026
• Full-Time
• On-site

3301 Country Club Rd
Endwell, NY 13760, USA

Any Visions Region NY, NJ, PA
United States

In exchange for your time and talents, we offer generous benefits, including:

• Retirement benefits – pension plan, 401(k) with employer match
• Excellent health benefits – medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program and more

Position Title: Service Now Implementation Specialist

Position Overview: As a Service Now Implementation Specialist, you’ll help design, configure, and improve Service Now solutions that support teams across the organization. In this role, you’ll use your expertise in Service Now modules such as ITSM, ITOM, and SPM/ITBM to translate business needs into practical, scalable platform solutions. You’ll configure workflows, support integrations, test enhancements, and partner with stakeholders to deliver solutions that improve processes, strengthen the user experience, and align with established platform standards.

While this role may involve customization when needed, the focus will be on maximizing Service Now’s out-of-the-box capabilities whenever possible.

Position Type: Full-Time (40 hours/week). Monday to Friday 8:00AM - 5:00PM

Compensation Range: $65,000 - $90,000/year (Exempt)
* Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location:

This role offers flexibility in work arrangement and may be performed on-site, hybrid, or remotely,
ONLY for residents in NY, NJ, or PA.

• Implement and configure Service Now solutions across key modules such as ITSM, ITOM, CMDB/CSDM, Service Catalog, Integration Hub, and workflow automation.
• Design and deliver scalable platform solutions by translating business requirements into workflows, automations, forms, integrations, dashboards, and reports.
• Maintain platform quality and performance by monitoring system health, supporting incident resolution, testing changes, and ensuring solutions align with approved standards and governance practices.
• Partner with stakeholders and technical teams to gather requirements, recommend best-practice solutions, support API-based integrations, and communicate implementation options clearly.
• Promote continuous improvement and knowledge sharing by staying current on Service Now capabilities, supporting release testing, and helping maintain sustainable implementation practices across the platform team.

• Build strong partnerships with business and technology stakeholders to understand needs and recommend practical Service Now solutions.
• Deliver high-quality configurations, workflows, automations, reports, and integrations that support enterprise processes.
• Balance out-of-the-box Service Now functionality with appropriate customization to ensure solutions are scalable, maintainable, and aligned with platform standards.
• Support testing, troubleshooting, and release readiness to maintain platform quality and reduce disruption to users.
• Contribute to continuous improvement by identifying opportunities to enhance workflows, improve user experience, and strengthen Service Now adoption across the organization.

• Bachelor’s degree and 1-3 years of relevant experience is preferred, or 4-6 years of relevant experience without a degree. Strong Service Now implementation experience and module-specific platform knowledge are required.
• Minimum required certification, Certified Implementation Specialist – IT Service Management (CIS - ITSM) or equivalent Service Now implementation certification.
• Experience implementing solutions across core modules such as ITSM, ITOM, CMDB/CSDM, Service Catalog, Integration Hub, and workflow…