Senior Ecommerce Platform Manager

About the job
Our client is looking for an experienced Senior Ecommerce Platform Manager to own and evolve our Shopify Plus ecosystem across six North American storefronts representing four premium consumer brands.

About the job
Our client is looking for an experienced Senior Ecommerce Platform Manager to own and evolve our Shopify Plus ecosystem across six North American storefronts representing four premium consumer brands.
This role is ideal for someone who lives and breathes Shopify Plus and is passionate about building exceptional ecommerce experiences. You’ll combine deep platform expertise with strong business acumen to continuously improve the customer experience, identify new platform capabilities, and help scale high-growth ecommerce brands.
Reporting to the VP of Ecommerce, you’ll own the ecommerce platform roadmap, manage our external Shopify development partner, and lead the implementation of new features, integrations, and optimizations that drive measurable business results.

• Serve as the primary owner of our Shopify Plus ecosystem across six storefronts (US & Canada), ensuring the platform supports business objectives while delivering a best-in-class customer experience.
• Develop and maintain a strategic platform roadmap, balancing new functionality, technical improvements, and ongoing optimization to support business growth.
• Continuously evaluate Shopify’s evolving capabilities, emerging technologies, and industry best practices, recommending enhancements that improve the customer journey and operational efficiency.
• Act as the internal Shopify expert, providing guidance on platform capabilities, technical feasibility, and scalable solutions for business stakeholders.

• Own the day-to-day relationship with our Shopify development agency, ensuring projects are well-defined, properly prioritized, and delivered with a high level of quality.
• Manage the development lifecycle from requirements through deployment, including backlog prioritization, sprint planning, user stories, QA, release management, and post-launch validation.
• Coordinate feature development, bug resolution, and platform enhancements while balancing competing business priorities and technical dependencies.
• Establish clear project documentation, communicate priorities and timelines, and ensure stakeholders remain informed throughout the development process.

• Evaluate, recommend, and implement new platform capabilities, applications, and integrations that improve customer experience, operational efficiency, and overall business performance.
• Manage the ongoing health of the ecommerce technology ecosystem, ensuring third-party applications and integrations remain reliable, scalable, and aligned with evolving business needs.
• Monitor site performance and health, proactively identifying opportunities to improve page speed, site reliability, Core Web Vitals, uptime, and the overall customer experience.
• Ensure the platform evolves alongside changing privacy, consent, accessibility, and compliance requirements while maintaining accurate analytics, marketing measurement, and customer trust.
• Identify opportunities to streamline workflows, automate manual processes, and improve the efficiency of day-to-day ecommerce operations.

• Partner with Ecommerce leadership to prioritize initiatives that improve conversion rate, average order value, customer engagement, and the overall digital shopping experience.
• Develop and manage an ongoing testing roadmap, identifying opportunities for experimentation through A/B testing, UX enhancements, and feature optimization.
• Analyze customer behavior, site analytics, and…