Patient Support Specialist

At Life Signals Cardiac Services, we're redefining cardiac diagnostics by combining advanced ECG patch technology with best-in-class clinical service and turnaround times. Our mission is to empower providers with the tools, support, and efficiency they need to deliver better patient outcomes.

If you're passionate about healthcare innovation and want to make a tangible impact, we want to hear from you. Join a team that's fast-moving, mission-driven, and deeply committed to clinical excellence.

We are seeking a Patient Support Specialist to join our team in New York. This is a strong opportunity for someone who enjoys troubleshooting, working closely with customers, and contributing to the development and improvement of healthcare technology products.

This role is ideal for a candidate who wants to build a career in Healthcare IT and gain exposure to medical software, regulated devices, customer operations, and technical support in a fast-moving environment.

In this role, you will:

• Provide phone and ticket-based support to patients, providers, and clinical staff
• Troubleshoot both simple and complex technical issues related to our products and services
• Document customer issues, resolutions, and feedback clearly and thoroughly in Freshdesk and other internal systems
• Maintain excellent communication with customers throughout the support process, including timely follow-up
• Create and update FAQs, help articles, and internal support documentation
• Collaborate cross-functionally with internal teams to identify, elevate, and resolve product issues
• Share customer feedback with the broader team to help improve product usability and overall experience
• Contribute ideas for improving support workflows and the customer journey across the Ubiq Vue product suite

The ideal candidate is proactive, curious, and eager to understand not just how the product works, but why it works the way it does. You should be comfortable learning quickly, adapting to new situations, and communicating confidently with a range of stakeholders including patients, nurses, physicians, and hospital IT staff.

You'll do well in this role if you are:

• A strong problem-solver with sound troubleshooting instincts
• Organized and detail-oriented
• Comfortable working both independently and collaboratively
• Customer-focused and calm under pressure
• Interested in healthcare technology and motivated to learn

Required:

• At least 1 year of experience in a customer-facing phone support role, preferably in a medical or healthcare-related setting
• Prior experience or education involving technical troubleshooting
• Strong written and verbal communication skills
• Excellent attention to detail, organization, and time management
• Ability to work independently within established processes and procedures
• Strong customer service mindset and professionalism

Preferred:

• Help desk, Healthcare IT, medical device, or healthcare operations experience
• Experience supporting software or web/mobile-based applications
• Experience in a high-volume service environment
• Interest in healthcare and medical technology

Life Signals Cardiac Services values professional growth, flexibility, and work-life balance. We offer a competitive benefits package, which may include:

• Health insurance options
• 401(k)
• Flexible vacation policy

$60,000 - $80,000

Life Signals Cardiac Services is committed to building a diverse and inclusive workplace. We encourage all qualified individuals authorized to work in the United States to apply, regardless of race, religion, gender identity, sexual orientation, age, disability, military service, or any other non-merit-based characteristic.

Please note:

We are currently seeking candidates located in the New York City area.