System Administrator

Salary Depends on

Experience:

$50,000 - $100,000

General tasks and responsibilities will include:

• Develop an understanding and use of system management tools, utilizing Jamf, Apple Business Manager, Workspace One, Google Workspace, Nexthink, Device Automation, Enterprise Connect and additional technologies.
• Develop an understanding of the infrastructure systems that support the environment, Active Directory, Network infrastructure etc.
• Assist with the administering of systems used to support the end user devices
• Assist with the planning and testing the required configuration profiles to configure the devices as needed.
• Assist with troubleshooting hardware, software and associated peripherals throughout the enterprise.
• Assist with proactively identifying any ongoing device issues, observing reoccurring incident trends.
• Assist with the coordination of device operating system upgrades, ensuring notifications are sent out about scheduled downtime required to complete the upgrades
• Assist with the testing of system and application updates for device deployments leveraging service automation tools.
• Providing direct, over the phone or remote troubleshooting of end user devices and coordinate with local technical staff as appropriate to resolve issues in a timely fashion.
• Use diagnostic tools to troubleshoot problems associated with the infrastructure, workstation hardware or software and applications, leveraging tools capabilities and methodologies to resolve problems.
• Attend and collaborate in meeting with vendors and client as required
• Required to travel to the various facilities within the five boroughs to provide onsite support to resolve escalated issues.
• Where and when restoration activities are beyond the scope, elevate within the End User Innovations team to have the issue resolved
• Follow through to ensure that escalated items are resolved.
• Performs walkthroughs of the facilities to validate and physically verify the location of supported equipment
• Responsible for ensuring that documentation is completed for installation process and procedures and that it s disseminated to the required support staff.
• Performs general preventative and remedial maintenance tasks on servers, end user devices and any other authorized peripheral equipment.
• Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory
• Accurately and promptly record incidents and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries
• Maintains, follows and consistently demonstrates a general knowledge of client guidelines, processes, practices and procedures
• Preparing and willing to do any other reasonable and lawful instruction and task on time and correctly
• Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures

• Setting up new users and giving them access to the intranet
• Managing and maintaining the file servers
• Operating the firewall for the organization
• Monitoring the internet connection for security risks
• Employing the latest security protocols
• Monitoring the local area network (LAN) for threats or errors Educational Level:
• A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
• Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.
• Operations Specialty requires supervisory experience (5 years).
• Network Services requires a telecommunications background and experience.
• Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
• A satisfactory equivalent combination of training, education, and experience.

• Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.
• Operations Specialty requires supervisory experience (5 years).

Posting Date:
Fri Jan 03 2025

Location:

70 W 36th St. #702, New York, NY 10018

NYC Headquarters
70 W 36th St., 7th FL
New York, NY 10018

Atlanta, GA
448 East Paces Ferry Rd,
NE Atlanta, GA 30305

San Francisco, CA
1 Sansome Street, Suite 3500,
San Francisco, CA, 94104

Certified
Minority-Owned
Business Enterprise