Lead Information Technology Specialist

We are looking for a Lead Technician, IT End User Support who will be responsible for overseeing IT support operations at our client’s New York corporate headquarters. In this position, you will provide expert site and executive white glove technical support and ensure that all departments work together to achieve our goals. You will develop and implement strategies to improve efficiency and productivity at the site while designing next-level white glove strategy.

The ideal candidate will have a proven track record of success in a similar role and possess excellent technical, organizational, and communication skills, with significant exposure to C-suite executives.

• Provide expert technical support for End User technology, including maintenance and upgrades.
• Manage local and vendor inventory and logistics for IT hardware and peripherals.
• Provide efficient VIP white glove support to leadership, on site and remote, including off-business hours.
• Offer specialized support for complex IT issues that cannot be resolved on-site
• Conduct regular maintenance and updates for on-site IT equipment.
• Facilitate user training and onboarding sessions.
• Support and manage end-user hardware, including Windows and Mac devices.
• Provide support for Microsoft Teams Rooms and other collaboration tools.
• Stay current with IT security, technology changes, and updates.
• Be technical escalations for Global Service Desk when on site expertise is needed

• Manage vendor relationships for on-site services such as printing, user hardware, and peripherals.
• Ensure compliance with IT security and regulatory standards.

• Foster collaboration between on-site and remote IT teams through regular meetings and shared goals.
• Work closely with the Managed Services Provider (MSP) to ensure alignment with internal processes and objectives.
• Engage with the Employee Experience team to drive IT refresh lifecycle and innovation.
• Build and continually develop relationships with all areas of IT and site leadership, including Facilities, HR, and Risk Management.
• Monitor and report on key performance indicators (KPIs) related to IT support.

• Drive site initiatives such as the Tech Lounge, site upgrade/move, and other related projects.
• Coordinate site-specific tasks such as PC refresh, meeting support, onboarding/offboarding, VIP support, hardware receiving and asset management, PC moves, and vendor support in coordination with other technology teams.
• Oversee IT support at the New York corporate headquarters and manage escalations and partnerships coming from the Global Services Desk.

• 7-10 years of experience in a similar position in enterprise-class IT
• Bachelor’s degree in computer information science, technical college with major course work in information systems, computer science or a closely related field or equivalent work experience, preferred.
• ITIL certification is a plus.
• Strong organizational skills, including remote management and coordination.
• Significant exposure to C-suite executives and experience providing VIP support.
• Excellent technical, communication, and interpersonal skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong troubleshooting, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of Windows server environment, Active Directory, and networking.
• Corporate-level experience and knowledge of Mac OS and iOS mobile support.
• Experience with Microsoft Teams Rooms and other collaboration tools.
• Strong knowledge of Microsoft 365 products (Office, Teams, etc.).

• This role may require occasional travel to various corporate sites including commuting between temporary New York office locations until the permanent HQ is in place in 2026.
• Flexible availability is required for hands-on site support or escalations, including after hours.

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across…