Service Delivery Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-09
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Disaster Recovery IT, IT Project Manager, IT Infrastructure
Job Description & How to Apply Below
- Project Delivery & Transition Management
- Root Cause Analysis (RCA)
- Business Continuity & Disaster Recovery Planning
- Stakeholder Management
- Own end-to-end delivery of infrastructure services.
- Ensure services meet agreed SLAs, OLAs, and KPIs.
- Monitor service performance, availability, and capacity.
- Drive continuous improvement initiatives to enhance service quality.
- Conduct regular service reviews with stakeholders and customers.
- Ensure timely incident response and escalation management.
- Drive Root Cause Analysis (RCA) and corrective actions.
- Identify recurring issues and implement preventive measures.
- Minimize service disruptions during releases and upgrades.
- Assess risks associated with infrastructure modifications.
- Manage daily operations across:
Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies
- Infrastructure Operations Management
- Vendor and OEM Management
- Project Delivery & Transition Management
- Root Cause Analysis (RCA)
- Technical Escalation Management
- Business Continuity & Disaster Recovery Planning
- Stakeholder Management
- Own end-to-end delivery of infrastructure services.
- Ensure services meet agreed SLAs, OLAs, and KPIs.
- Monitor service performance, availability, and capacity.
- Drive continuous improvement initiatives to enhance service quality.
- Conduct regular service reviews with stakeholders and customers.
- Ensure timely incident response and escalation management.
- Drive Root Cause Analysis (RCA) and corrective actions.
- Identify recurring issues and implement preventive measures.
- Minimize service disruptions during releases and upgrades.
- Assess risks associated with infrastructure modifications.
- Manage daily operations across:
Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies
$100,000-$140,000 a year
TCS Employee Benefits Summary- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.a - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×